Meaghan Cullen
Dorchester,MA
Summary
Dynamic Premier Onboarding Manager III at Granite Telecommunications, adept at enhancing client relationships and streamlining processes. Proven expertise in Salesforce and strong communication skills led to a 100% customer satisfaction rate. Recognized for exceptional organization and teamwork, driving successful onboarding experiences and optimizing workflows for over 25 accounts simultaneously.
Overview
12
12
years of professional experience
Work History
Premier Onboarding Manager III
Granite Telecommunications
Quincy, MA
03.2025 - Current
- Maintains composure in all situations with a client-centric mindset
- Supported senior teammates with new services and guided them on ordering new products
- Scheduled weekly meetings and provided customers with regular updates
- Designed a well organized tracker to keep all information concise for my accounts
- Conducted calls to understand customer needs and delivered appropriate services
Onboarding Account Analyst II
Granite Telecommunications
Quincy, MA
07.2023 - 03.2025
- Leads daily communication with clients through email, phone calls, or video calls
- Provided exemplary service to clients, strengthening relationships for future business opportunities.
- Led team in sharing Mobility expertise, addressing questions to enhance client understanding.
- Assisted teammates with order placements and account set-up to streamline processes.
- Facilitated an orientation session for new hires to explain organizational structure and culture.
Onboarding Account Analyst I
Granite Telecommunications
Quincy, MA
04.2022 - 07.2023
- Acted as main point of contact for clients on all moves, adds, and changes regarding accounts
- Managed client orders and handled all billing information for accounts
- Facilitated seamless transition of clients to Granite from previous providers
- Work closely with my team and manager to optimize workflows and service
- Maintaining 25-30 accounts at a time, communicating and providing updates to customers on a daily basis
Server
Walpole Country Club
Walpole, MA
05.2014 - Current
- Maintain quality service to ensure satisfaction and composure in a high-stress environment
- Successively resolved any conflicts that could occur resulting in customer satisfaction 100% of the time
- Cultivated relationships with customers and co-workers to drive customer loyalty
- Trained new servers on daily responsibilities, including side work, menu knowledge, and customer service standards
- Built team cohesion and fostered communication to enhance work environment
Receptionist
Cosmetic & Implants Dentistry
Walpole, MA
01.2020 - 04.2022
- Coordinated patient scheduling, billing, and collections to optimize patient flow and revenue cycle
- Answered office calls and responded to patients in a professional and timely manner
- Prepared and processed all insurance claims and necessary paperwork for the office
- Facilitated timely processing and payment of bills and patient payments, contributing to financial accuracy
- Oversaw inventory management and re-ordering of supplies and office materials to maintain operational efficiency
Education
BS - Fashion Retail and Merchandising
Lasell University
Newton, MA01-2020
Florence University of the Arts
Florence, ItalySkills
- Microsoft Office (Word, Excel, Powerpoint, Teams), Microsoft Outlook, Salesforce, Graphic Design, Slack, Cornerstone, Square App, Social Media, Organization, Strong Communication, Reliable, Team Player, Attention to Detail, Self-Sufficient, Employee recognition
- Multitasking capacity
- Workforce Planning
- Strong Communication
- Verbal communication
- Teamwork strategies
- Organization
- Reliable
- Self-Sufficient
- Attention to Detail
- Employee recognition
- Team Player
- Workforce Planning
Timeline
Premier Onboarding Manager III
Granite Telecommunications
03.2025 - Current
Onboarding Account Analyst II
Granite Telecommunications
07.2023 - 03.2025
Onboarding Account Analyst I
Granite Telecommunications
04.2022 - 07.2023
Receptionist
Cosmetic & Implants Dentistry
01.2020 - 04.2022
Server
Walpole Country Club
05.2014 - Current
BS - Fashion Retail and Merchandising
Lasell University
Florence University of the Arts