Brandon Cross
Shoreline,WA
Summary
Dynamic Operations Manager with proven leadership in enhancing customer experiences and operational efficiency. Skilled in team mentoring, problem-solving, and data analysis. Committed to driving service quality and fostering a collaborative environment.
Overview
6
6
years of professional experience
Work History
Operations Experience Manager
Home Depot
Shoreline, Washington
04.2026 - Current
- Managed deliveries department, ensuring online orders reached customers within 2-hour timeframe.
- Led receiving department operations, overseeing product receipt and dispatch while ensuring safe, timely unloading of freight.
- Provided guidance and support to team members on customer service processes, enhancing team understanding and execution.
Customer Experience Manager
Home Depot
Shoreline, Washington
02.2023 - 04.2026
- Managed customer feedback initiatives to enhance service quality and satisfaction.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Developed training programs for staff to improve customer interaction skills.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Worked closely with other departments such as sales, marketing, product development, and IT in order to ensure a seamless end-to-end experience for customers.
Front End Supervisor
Home Depot
Shoreline, Washington
01.2021 - 02.2023
- Resolved customer inquiries and complaints promptly and professionally.
- Trained new employees in customer service techniques and store policies.
- Conducted regular staff meetings to communicate updates and expectations.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Enforced safety protocols to maintain a secure shopping environment for customers.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Paint Supervisor
Home Depot
Shoreline, Washington
03.2020 - 01.2021
- Supervised daily paint department operations at a leading home improvement retailer.
- Trained team members on proper paint mixing and application techniques.
- Managed inventory levels of paint supplies and restocked supplies.
- Collaborated with sales staff to promote seasonal paint promotions and products.
Education
High School Diploma -
Shorecrest HighSchool
Shoreline, WA06-2014
Skills
- Order management
- Order fulfillment
- Inventory control
- Customer feedback analysis
- Customer relationship management
- Team leadership
- Staff training
- Staff mentoring
- Conflict resolution
- Problem solving
Timeline
Operations Experience Manager
Home Depot
04.2026 - Current
Customer Experience Manager
Home Depot
02.2023 - 04.2026
Front End Supervisor
Home Depot
01.2021 - 02.2023
Paint Supervisor
Home Depot
03.2020 - 01.2021
High School Diploma -
Shorecrest HighSchool