Brandon Cruz
Wendell,United States
Summary
I have been a NOC technician the last 3 years. My daily task include monitoring core network equipment for multiple ISP members, Troubleshooting a variety of network types as a Managed Servies provider for enterprise level businesses. Over the past 9 months I have gained experience and skill set in Cisco enterprise network equipment. I have familiarized myself with OSPF, IP static routing, Etherchanel (LACP,PAGP, VLAN, Trunking, IPv4 addressing/subnetting, CDP/LLDP, STP. As well as overall layered network configurations. I am an inspiring network engineer and looking to take the next steps in my career and willing to cater my focus to your teams vision/needs. Certifications I currently have are Network+ and CCNA.
Overview
11
11
years of professional experience
1
1
Certification
Work History
NOC Technician
NRTC - National Rural Telecommunications Cooperative
08.2023 - Current
- Monitor core network equipment for multiple ISP members.
- Perform Firmware upgrades on core network equipment.
- Perform basic troubleshooting to add to escalated tickets for higher level engineers.
- Work directly with a variety of ISP carriers as a managed service provider for a variety of enterprise businesses.
- Work directly with phone service providers in either a POTS/VoiP format.
ISP Help Desk Technician
TEK systems
04.2023 - 08.2023
- Provided teir 1 support for multiple ISP companies throughout rural America by using specific troubleshooting steps subject to each ISP.
- Managed routers to create SSID/Passwords , Port forwards, Firmware updates, Troubleshooting network issues.
- Used ticketing software to create documented tickets detailing the troubleshoot process and escalated tickets as needed.
- Assisted with troubleshooting hosted email issues for clients by verifying SMPT/IMAP server settings with a variety of email platforms including webmail.
- Provided end user education on internet devices and assisted with setting SOHO networks.
Sales and Service Specialist
Firestone Complete Auto Care
08.2022 - 04.2023
- With a provided database I would create and navigate already exiting client accounts.
- I help people resolve issues with their cars and also help maintain their vehicles.
- I make the best decisions I can with their history on file when working with clients.
- I work front of the house using customer service skills
- I also work back of the house on the technical side working on cars.
Telemetry Technician
Kindred Hospital
01.2016 - 12.2016
- With a digital monitor I constantly recorded and interpreted various hearth arrhythmias for admitted patients.
- Using mechanical calipers I could accurately measure time intervals between heart beats to determine exactly what state a patient was currently in.
- If something was out of my ability to interpret I would escalate the rhythm strip to the next person above me in the ICU.
- Admitted patients into the hospital database and helped maintain records for patients
Field Technician
Prince Telecom
01.2015 - 09.2015
- With the right tools and PPE I went to customer homes to install cable, phone and internet from the service tap to every piece of equipment installed.
- I would also diagnose issues with previous installed equipment with specialized tools and bring everything back into working parameters.
- With the internet portion I would also help customers set up their SOHO networks.
- Although not apart of the job description I would help set up 2.4mhz and 5ghz network for streaming devices and other home appliance that used their Newley installed network for optimal performance.
- Remote into both ISP provided routers and customer owned routers to help create SSID/Passwords.
- Buried and installed Fiber optics line for Google.
Skills
- IPv4 addressing/subnetting
- IP static routing
- OSPF
- Etherchannel (LACP,PAGP)
- CDP/LLDP
- VLAN
- Trunking
- STP
- Network troubleshooting
- Network configuration
Certification
- Comptia A+
- Comptia Network+
- CCNA
Timeline
NOC Technician
NRTC - National Rural Telecommunications Cooperative
08.2023 - Current
ISP Help Desk Technician
TEK systems
04.2023 - 08.2023
Sales and Service Specialist
Firestone Complete Auto Care
08.2022 - 04.2023
Telemetry Technician
Kindred Hospital
01.2016 - 12.2016
Field Technician
Prince Telecom
01.2015 - 09.2015