Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Martin Balu

Northbrook,IL

Summary

Security focused professional with extensive experience working in a MSP environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

NOC Technician

Ntiva
10.2024 - Current
  • Assisted in the development of standard operating procedures for NOC processes, contributing to streamlined workflow
  • Experience with various virtualization technologies
  • Firewall and other network equipment upgrades and replacements
  • Azure containers, VM’s, and various SaaS alerting services
  • Utilizing Splunk with Arctic Wolf and other SOC technologies to eliminate threats before lateral movement.
  • Optimized equipment performance by performing routine maintenance.

Service Desk Technician

Ntiva
12.2023 - Current
  • Advanced knowledge in office 365 suite, both in end user troubleshooting and administration
  • Provided tier 1/2 support in a MSP environment
  • Handled 3 way calls with the client and vendor for in depth troubleshooting
  • Resolved ISP/Internet outage issues at clients site’s remotely
  • Exceeded metrics on a daily basis
  • Worked overtime voluntarily when needed by the business
  • Used ConnectWise to troubleshoot with end users
  • Extensive knowledge on researching and figuring out the cause of new issues.
  • Maintained up-to-date case documentation for future reference.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.

Service Desk Consultant

RSM US LLP
01.2022 - 06.2023
  • In my role as a Managed IT Services/MSP professional, I have been responsible for a range of system administration tasks
  • This includes creating Group Policy Objects, mapping drives, setting up security and distribution groups, and other related activities
  • With advanced expertise in troubleshooting Office 365, I have successfully resolved complex problems related to the platform
  • Additionally, I have handled user terminations and onboardings, ensuring a smooth transition for employees
  • Collaborating with different vendors, I have resolved issues with Line of Business (LOB) applications for banks, particularly working extensively with Fiserv products such as Director and Precision
  • My responsibilities also encompassed Tier 1/2 support tasks, including printer setups, hardware/software troubleshooting, addressing server downtime incidents, resolving critically low disk space issues on multiple servers, managing mailbox delegation in Office 365, and investigating email delivery problems.

Security Analyst

A&M Investors
09.2019 - 12.2021
  • As a Tier 1 analyst, I have created numerous accounts using the least privilege model
  • Some examples of what I’ve done day to day include: Investigated malware events, created ACL’s/firewall rules, worked on proxy servers for securing web traffic, and so on
  • I’ve also used Splunk, Nessus, Metasploit, and other common tools and frameworks as needed.

Education

Vocational School - Information Technology Security & Administration

MyComputerCareer.com
Raleigh, NC
05-2022

High School Degree -

01.2021

Skills

  • Collaboration with vendors
  • User Support
  • Network maintenance and optimization
  • Customer Service
  • Linux Programming and Administration
  • LAN/WAN
  • Troubleshooting Office 365
  • Group Policy Objects
  • Mapping drives
  • Setting up security and distribution groups
  • User terminations and onboardings
  • Resolving issues with Line of Business (LOB) applications
  • Fiserv products (Director and Precision)
  • Tier 1/2 support tasks
  • Printer setups
  • Hardware/software troubleshooting
  • Addressing server downtime incidents
  • Resolving critically low disk space issues on multiple servers
  • Managing mailbox delegation in Office 365
  • Investigating email delivery problems
  • Creating accounts using the least privilege model
  • Investigating malware events
  • Creating ACL's/firewall rules
  • Working on proxy servers for securing web traffic
  • Splunk
  • Nessus
  • Metasploit
  • DHCP/DNS Ethernet and Firewall proficient
  • Hardware and Peripherals
  • Identity Conditional Access
  • Intune
  • Server administration and security
  • Whitelisting in firewalls and spam filters

Certification

  • CompTIA Security+
  • CompTIA Secure Infrastructure Specialist
  • CompTIA Network+
  • CompTIA A+
  • LPI: Linux Essentials
  • MTA: Security
  • MTA: Network
  • MTA: Windows Server Admin

Timeline

NOC Technician

Ntiva
10.2024 - Current

Service Desk Technician

Ntiva
12.2023 - Current

Service Desk Consultant

RSM US LLP
01.2022 - 06.2023

Security Analyst

A&M Investors
09.2019 - 12.2021

Vocational School - Information Technology Security & Administration

MyComputerCareer.com

High School Degree -

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Martin Balu