Justin Gobert
Austin,TX
Summary
Skilled Assistant General Manager talented at maximizing business success. Proven track record of successful collaborating and building relationships with vendors. Contributes to culture of streamlining operations and increasing team productivity to bolster sales performance and morale. Honed focus on customer satisfaction to improve organizational outlook and new guest retention.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Walnut Creek Pub
Austin
05.2025 - Current
- Increased weekly sales and profits through targeted strategies
- Increase over 30% of new guest retention
- Ensured guest satisfaction through attentive service
- Maintain a high volume bar, without leaving any guest unattended
- Executed bar promotions to enhance customer engagement and revenue
- Coordinated events and seasonal promotions, resulting in over 25% increase in bi-weekly revenue
- Collaborate with culinary team to expand menu offerings and hours, increasing all sales for the quarter
- Managed inventory levels to ensure product availability
Assistant General Manager
Culture Bar
08.2024 - 12.2025
- Contracted Temporary Position:
- Monitor and analyze financial performance, including sales figures, cost control measures, and budget management, to maximize profitability and minimize waste
- Developed and implemented marketing strategies and promotional activities to attract new customers and retain existing clientele
- Foster a positive and productive work environment by providing ongoing training, coaching, and performance feedback to the staff, promoting teamwork and professional growth
- Managed development and created systems for hiring and reviews; mentored and trained management to encourage growth in hospitality skills: operations, floor management, administrative duties, and daily service
- Conducted hiring processes for staff, including training and interviewing candidates.
- Collaborated with senior leadership to forecast sales goals and set expectations
Lead Craft Mixologist
Upstairs at Caroline's
08.2023 - 05.2025
- Prepared a variety of cocktails and crafted seasonal drink offerings to enhance customer experience.
- Managed shifts for over 20 employees, ensuring smooth operations and team coordination
- Ensured banquets met highest standards, enhancing guest satisfaction and experience
- Resolved guest and staff challenges, promoting a positive and efficient service environment
- Assist in training other management roles
- Interview new employees
- Make schedule adjustments
Event Coordinator Manager
Clicks
04.2021 - 09.2023
- Negotiated vendor contracts to secure favorable terms
- Trained staff on company policies and procedures to ensure compliance and consistency
- Created craft cocktails for events, enhancing guest experience and satisfaction
Lead Banquet Bartender
The Hills
03.2021 - 04.2023
- Created craft cocktails to complement feature dishes, enhancing guest experience and encouraging repeat visits
- Repaired guest relations after complaints, increasing guest satisfaction and fostering loyalty through improved service
- Led shift meetings to clarify daily expectations and enhance team communication
- Managed the smooth operation and success of each shift.
- Trained new employees, to ensure a high quality staff and their own success
- Utilized Microsoft Excel for data analysis and reporting.
- Schedule fly
Lead Banquet Captain
Miraval Spa Resort
07.2019 - 03.2021
- Supervised the seating of guests, the serving of meals and beverages, and the clearing of tables, to maintain the schedule of courses
- Coordinated setup of tables, chairs, and dining essentials to ensure smooth event execution
- Communicated sales contract details with the banquet sales director and the Executive chef.
- Consulted with the Head Chef regarding the timing of meal courses to be served.
- Oversaw liquor and soft drink inventory management to enhance profitability
- Addressed customer inquiries and tailored services to exceed guest expectations and promote return visits
Bar Manager
Sweetwater
06.2017 - 07.2019
- Ensured all customers received friendly, quick, and efficient service.
- Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and patrons.
- Cultivated rapport, resolved conflicts, and communicated effectively to foster positive customer experiences.
- Researched market trends and identified customer preferences to enhance sales strategies.
- Analyzed productivity reports, assisting in managing performance.
- Developed and introduced new drink recipes to refresh menu offerings and attract diverse clientele.
Banquet Bartender
Zak's American Bistro
11.2012 - 06.2017
- Engaged customers to provide tailored assistance and highlight relevant products.
- Advised customers on preferences to recommend suitable products that enhanced their experience.
Education
No Degree - Cosmetology
Aveda Institute
Austin , Tx 11.2023 - 02.2024
Skills
- Team Management
- Communication skills
- Collaboration with vendors
- Forecasting sales
- Budgeting
- Collaboration with senior leadership to create timelines
Certification
- ServSafe
- Bartender License
- TABC Certification
- Manager’s Food Handler Certification
Timeline
Assistant General Manager
Walnut Creek Pub
05.2025 - Current
Assistant General Manager
Culture Bar
08.2024 - 12.2025
No Degree - Cosmetology
Aveda Institute
11.2023 - 02.2024
Lead Craft Mixologist
Upstairs at Caroline's
08.2023 - 05.2025
Event Coordinator Manager
Clicks
04.2021 - 09.2023
Lead Banquet Bartender
The Hills
03.2021 - 04.2023
Lead Banquet Captain
Miraval Spa Resort
07.2019 - 03.2021
Bar Manager
Sweetwater
06.2017 - 07.2019
Banquet Bartender
Zak's American Bistro
11.2012 - 06.2017