Rich Fernandez
Wesley Chapel,FL
Summary
Hospitality operations professional with leadership experience across restaurant, bar, and business management. Brings strengths in staff training, vendor relations, inventory control, cash handling, and guest service standards, with a track record of supporting profitable operations, smoother workflows, and a high-quality customer experience.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Sugar Factory
Tampa, Florida
05.2025 - 05.2026
- Managed daily floor operations across dining room, bar, and host stand at Sugar Factory.
- Trained servers, hosts, and bartenders on Sugar Factory service standards.
- Supervised front-of-house staff during service and shift changes.
- Monitored guest service, resolved complaints, and supported memorable dining experiences.
- Enforced health, safety, and sanitation standards throughout restaurant operations.
- Supported opening, closing, and cash handling procedures using POS systems.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
GENERAL MANAGER
Pisco Restaurant and Bar
Tampa, Florida
02.2025 - 05.2025
- Supervised staff and conducted operational reviews to enhance service quality and operational effectiveness.
- Trained assistant manager and bar staff to strengthen service and operations.
- Reviewed profit and loss statements to assess financial performance. and purchasing tasks.
- Monitored stock levels and ordered supplies to ensure optimal inventory for uninterrupted service.
- Supported daily restaurant and bar operations to keep service smooth and efficient.
- Applied health and safety regulations across workplace.
- Updated drink menus to maintain varied beverage selection.
MANAGER
Sterling Cigar Lounge and Bar
07.2023 - 01.2025
- Led bar operations and managed staff, ensuring adherence to service standards while enhancing daily efficiency and service quality through effective task assignment and staff training.
- Collaborated with staff to enhance customer satisfaction, streamline procedures and contribute to improved profitability.
- Developed positive customer relationships through personalized greetings and extensive product knowledge, fostering loyalty and repeat business.
MAJORITY OWNER/MANAGING PARTNER
Rebounds Sports Burger Bar
06.2015 - 03.2020
- Developed strategic plans to increase profitability and efficiency.
- Negotiated with vendors for optimal product pricing, significantly increasing profit margin.
- Oversaw FOH and BOH teams, ensuring seamless operations and customer satisfaction
- Supervised daily business operations and administered practices to optimize efficiency
- Managed inventory, ordering, and vendor relations for food and beverage supplies
- Led Rebounds' brand and marketing campaigns, enhancing visibility and engagement.
- Promoted business through social media, strengthening brand identity and driving revenue.
- Monitored guest service standards across bar and restaurant areas
Education
High School Diploma -
Cardinal Hayes H.S.
Bronx, NY06-1992
Associate of Arts - Business Management
New York University
New York, NYSkills
- General management
- Business management
- Food and beverage experience
- Restaurant experience
- Bar management
- Team leadership
- Staff training
- Team management
- Supervisory management
- Partner management
- Business operations
- Vendor relationship building
- Negotiation
- Business development
- Labor cost analysis
- Leadership skills
- Expense management
- Supervisor experience
- Partnership management
- Cash handling
- Safety regulations
- Food safety management
- Food safety
- Wine knowledge
- Restaurant promotion strategies
- In-person customer service
- Conflict de-escalation
- De-escalation techniques
- Computer literacy
- Microsoft Office
- Food safety compliance
- PC and Mac OS
- Quickbooks
- POS systems
- Large-scale event execution
- Team management
- Organizational skills
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 31% growth of customer base.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Languages
Spanish
Timeline
Assistant General Manager
Sugar Factory
05.2025 - 05.2026
GENERAL MANAGER
Pisco Restaurant and Bar
02.2025 - 05.2025
MANAGER
Sterling Cigar Lounge and Bar
07.2023 - 01.2025
MAJORITY OWNER/MANAGING PARTNER
Rebounds Sports Burger Bar
06.2015 - 03.2020
High School Diploma -
Cardinal Hayes H.S.
Associate of Arts - Business Management
New York University