Elisabete (Liz) Urbanik
Richmond,VT
Summary
Experienced hospitality professional with a proven track record in cleaning/facility maintenance, advertising, and delivering exceptional white glove service. Demonstrates autonomy, adept problem-solving skills, and an unwavering commitment to quality and cleanliness.
Overview
27
27
years of professional experience
Work History
Cleaning Business Owner
UrbanikHospitality
01.2014 - Current
- Created a Cleaning Business which initially employed five employees
- Oversees and manages all personnel activities including hiring, training and supervision
- Other responsibilities include supplies, and inventory control
- Delivers an exceptional customer service experience by analyzing customer needs and delivering world class service to property owners
- Dramatically grew the business from 25 loyal customers to 115 in less than six months
- Developed an Airbnb Turnover Service which offers house cleaning services for short-term rental properties
- Works with Airbnb hosts and property managers to ensure that their properties are always ready for the next guests
- Since its inception, this service has earned over 2500 Five Star reviews
- In the last six years I have focused on Property Management Services; currently I manage 18 properties, four of which are the personal residences of clients
- Services Include
- Confirms that properties are always in good working order, collaboration with vendors and other external service providers and validating that all work is performed to the highest standards
- Additional services include making small repairs, certifying that the grounds are kept safe, clean and appealing
- Providing tenant facing activities such as addressing tenants concerns and providing white glove service to owners while in residence
- These activities include but are not limited to: Assuring that their vehicles are clean, fully charged and well maintained
- Unpacking, personal items and wardrobes, grocery shopping having homes prepared for clients' arrivals
- Continuous communication with clients to ensure exceptional client satisfaction
- Administrative duties include directing advertising and rental/legal activities, guaranteeing that all maintenance is current and that properties, are in good condition inside and out.
Homemaker
Self-employeed
08.2007 - 01.2010
- Maintained all critical processes within the home, navigated care needs, followed up on household priorities, and maintained a detailed calendar of activities
- Consulted with partner to shape schedules, (including academic deadlines), travel, and appointments
- Established general and special household budgets, ensuring adequate leeway for unexpected challenges.
Caregiver-Patient with Traumatic Brain Injury
01.2003 - 01.2006
- Performed evaluation of the patient's mobility status and developed appropriate intervention strategies
- Ensured that client received their medication on time and in the correct dosage
- Conversed with the patient, provided support, companionship, and other needed resources for daily living, including household management
- Worked closely with and assisted patient to accomplish daily recovery plan goals
- Acted quickly and responsibly in cases of emergency or unusual medical events.
Caregiver-Patient with Downs Syndrome
01.1998 - 01.2002
- Prepared all meals, coordinated personal hygiene, maintained patients living space supervised all activities, organized social interactions, from medical appointments to recreation
- Organized and participated in engaging community outings to promote development of social skills and greater levels of participation in the community at large
- Monitored and documented patient's health status and reported any changes or concerns to appropriate personnel.
Education
American GED -
Penn Foster
Penn, PA12.2000
High School -
Escola Segundaria De Jaime Cortesao
Coimbra -Portugal05.1991
Skills
- Property Management
- Customer Service
- Personal Proven Hospitality Skills
- Service Oriented
- Flexibility
- Housekeeping / Cooking
- Customer Centric
- Problem Solving Skills
- Collaboration With Vendors
- Maximizes Customer Satisfaction
- Collaboration with Internal Departments
Affiliations
Association Residential Cleaning Services International- Member
Trainingandrecognitions
Mercy Connections, 255 South Champlain Street #8, Burlington, VT, 05401, 2014, 2014, Women's Small Business Program
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Cleaning Business Owner
UrbanikHospitality
01.2014 - Current
Homemaker
Self-employeed
08.2007 - 01.2010
Caregiver-Patient with Traumatic Brain Injury
01.2003 - 01.2006
Caregiver-Patient with Downs Syndrome
01.1998 - 01.2002
American GED -
Penn Foster
High School -
Escola Segundaria De Jaime Cortesao
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