Brandon Davis
Colorado Springs,CO
Summary
Experienced Zendesk Senior Administrator with a track record of driving operational improvements through strong organizational, planning, and problem-solving abilities. Over 10 years of experience in the technology industry, with a keen analytical and methodical approach to work. Expertise lies in optimizing systems and enhancing overall efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Zendesk Senior Administrator
HelloFresh
12.2021 - 03.2025
- Configured and maintained Zendesk ticketing system supporting 200+ HR associates and 10,000+ end users.
- Worked with all internal HR teams to combine multiple Zendesk accounts, saving company 60k+ in yearly expenses.
- Conducted regular reviews of processes with stakeholders and identified areas for improvement within Zendesk.
- Performed ad-hoc changes and repairs within system to align with the constantly changing needs of HR.
Business Analyst
Shift4
03.2019 - 11.2019
- Documented stakeholder requests for an internal CRM and defined problem definition and future state for development tickets
- Maintained constant line of communication with stakeholders to define development tickets
- Managed a backlog of a 100+ requests from varying stakeholders
- Ran meetings with various stakeholders to discuss the contents of needed tickets
Tier 2 POS Support Representative / Installer
Harbortouch
06.2015 - 03.2019
- Managed 50-80 incoming support calls daily based on call volume
- Resolve issues related to Windows, network connectivity, as well as problems associated with software and hardware errors
- Answer technical questions about products, follow up with any issues pertaining to software performance
- Trained new employees and explained protocols clearly and efficiently
- Maintained detailed, up-to-date knowledge of all company POS software
- Research issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions
- Install software applications, hardware peripherals and devices, update software and hardware drivers as needed, upgrade computers
Education
Associates - Computer Animation
Full Sail University
Winter Park, FL08.2019
Skills
- Zendesk Platform Management
- Systematic Problem Solving
- Multi-Project Organization
- Google Docs
- Microsoft Office
- SQL
- Meeting facilitation
- Stakeholder engagement
Certification
- Zendesk Support Certification, Zendesk - 2024
Timeline
Zendesk Senior Administrator
HelloFresh
12.2021 - 03.2025
Business Analyst
Shift4
03.2019 - 11.2019
Tier 2 POS Support Representative / Installer
Harbortouch
06.2015 - 03.2019
Associates - Computer Animation
Full Sail University
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