Brandon Deal
Kingsport,TN
Summary
Proven Program Manager with a track record of enhancing service delivery through effective case management. Skilled in community outreach and engaged listening, I excel in transforming client services by leveraging comprehensive resource knowledge and data processing expertise. Achieved significant improvements in client satisfaction and program outcomes.
Overview
12
12
years of professional experience
Work History
Support Broker 3
Consumer Direct Care Network
Kingsport, TN
05.2023 - Current
- Maintained compliance with contract standards and regulatory requirements during all enrollment processes.
- Coordinate monthly check-ins with 90 members.
- Supported members in the Choices and ECF program. Managed members' enrollment, and oversaw the hiring of Consumer Direction Workers.
- Guided members in leveraging available benefits and services by providing comprehensive resource information.
- Completed documentation and reports on a weekly and quarterly basis to ensure eligibility, funding, and compliance with state and agency policy.
- Supported participants and representatives in various HR functions such as hiring and training. which ranged from recruitment to termination.
- Guided participants in utilizing advanced technology to enhance their ability to succeed in consumer direction.
- Processed member and caregiver packets, and documents submitted for processing.
- Handled questions regarding the program and managed escalation issues.
- Conducted team meetings and coordinated training programs.
- Data entry, building worker, and member profiles in a web-based portal.
SR Case Manager
Public Partnership
08.2015 - 05.2023
- Ensure all enrollment activities adhere to established procedures of accountability and confidentiality, according to contracts and regulatory entities.
- Assisted members in the Choices and ECF program, hired workers, and completed enrollment into consumer direction.
- Assisted members in accessing benefits and services by providing information and education about resources.
- Provided crisis intervention, guidance, and supportive counseling to members in the program.
- Advocated for and promoted the full inclusion of individuals with disabilities in all opportunities in the community.
- Completed documentation and reports on a weekly and quarterly basis to ensure eligibility, funding, and compliance with state and agency policy
- Guaranteed necessary background and registry checks were finalized for each employee ahead of service provision.
- Conducted statewide phone training for new caregivers in the program.
- First contact for coworkers with questions about program rules, and training on new technology.
Program Manager
Disability Resource Center
06.2013 - 08.2015
- Motivated staff to align operations with organizational mission through tailored training initiatives.
- Developed training programs for staff and improved the program based on changing social trends.
- Partnered with local organizations to expand access to social and community services.
- Conducted community workshops to promote different programs and educate the public on available services.
- Advocated for social and community service programs to increase awareness, advocate for client needs, and resolve roadblocks.
- Analyzed care plans to ensure alignment with individual goals.
- Monitored program performance and outcomes for the successful delivery of services.
- Implemented comprehensive case management plans to address client needs and goals.
- Managed volunteer programs focused on providing community services to underserved populations.
- Developed training programs for clients ranging from independent living, transitioning, and career services.
- Provided supported employment, job coaching, and job placement services.
- Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
- Connected clients with relevant professionals, local agencies, and organizations for comprehensive care.
Education
B.S - Criminal Justice/Criminology
Associate's Degree - Sociology, and Criminal Justice
Skills
- Engaged Listener
- Client-Centric Approach
- Support Counseling
- Community Outreach Programs
- Familiarity with Federal Legislation
- Health Records Organization
- Eligibility Analysis
- Community Resources
- Efficient Data Processing
- Case Progress Monitoring
- Effective Case Management
- Vocational Rehabilitation Support
- On-Site Assessment Management
Timeline
Support Broker 3
Consumer Direct Care Network
05.2023 - Current
SR Case Manager
Public Partnership
08.2015 - 05.2023
Program Manager
Disability Resource Center
06.2013 - 08.2015
B.S - Criminal Justice/Criminology
Associate's Degree - Sociology, and Criminal Justice
Similar Profiles
Marjoree CorlessMarjoree Corless
Human Resources Coordinator at Home Health Care, Health Services, Consumer Direct Care Network of Washington StateHuman Resources Coordinator at Home Health Care, Health Services, Consumer Direct Care Network of Washington State
Kellie EvansKellie Evans
Caregiver at Consumer Direct Care NetworkCaregiver at Consumer Direct Care Network
Yasin HassanYasin Hassan
Administrative Coordinator II at Consumer Direct Care Network TennesseeAdministrative Coordinator II at Consumer Direct Care Network Tennessee
Nicole Conyers-EcholsNicole Conyers-Echols
Caregiver at Consumer Direct Care NetworkCaregiver at Consumer Direct Care Network
Justin FritzJustin Fritz
Senior Account Executive at Hewlett-Packard SoftwareSenior Account Executive at Hewlett-Packard Software