Cassandra Romero
Summary
Dedicated Patient Care Navigator with extensive expertise in healthcare coordination and patient care, specializing in enhancing patient engagement and outcomes through innovative managed care solutions and EMR system optimization. Proficient in data analysis, team leadership, and effective communication, fostering interdepartmental collaboration and streamlining processes to elevate service delivery. Committed to advancing healthcare accessibility and quality, with a strong focus on patient education and support to ensure comprehensive care for every individual. Proven track record of driving initiatives that improve patient experiences and outcomes across diverse healthcare settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Care Navigator II
JPS Health Care
02.2023 - Current
- Clinical Operations
- Managed Care
- Maintained confidential health information according to state and federal regulations.
- Guide and supports patients to access health services, improving engagement and outcomes.
- Address care gaps specific to patient.
- Conduct patient screening for social determinants of health (SDOH) to identify needs.
- Champion patient advocacy by addressing social determinants and barriers to care, creating personalized support strategies for diverse populations
- Communicate with patients and families about policies, protocols, rights, and responsibilities.
- Serves as point of contact to patients and families
- Executes proactive outreach to the attributed population utilizing registries and other analytical tools.
- Optimize interdepartmental collaboration to streamline patient care processes, reducing barriers to healthcare access and improving service coordination.
- Collaborate with In-patient and outpatient healthcare providers.
- Coach staff and providers regarding communication styles and cultural perspectives.
- Provides patients with appropriate materials to supplement basic health education and encourages patients to be active and engaged in their health and wellness.
- Utilizes registries and other analytical tools.
- Pioneer virtual care solutions to expand healthcare accessibility while maintaining high patient satisfaction through systematic monitoring.
- Analyze and collect weekly data reports.
- Verify and update patient information in EMR.
- Contact patients to communicate gap closure needs and assign electronic tasks, as needed, based on discussion.
- Assists members in advance of virtual visits.
- Partners with healthcare teams to develop comprehensive patient engagement strategies, ensuring clear communication of policies and procedures.
- Coordinates patient scheduling.
- Assist patients with transition of care: Scheduling ER/In Patient follow ups and helping with supportive care systems.
HIM Specialist / Birth Registrar
Medical City Alliance
01.2020 - 02.2023
- Register newborns using DSHS TxEVER.
- Facilitated Acknowledgement of Paternity, enhancing parental legal clarity.
- Updated patient records using Meditech, improving data accuracy.
- Communicated with medical staff to resolve account issues efficiently.
- Conducted weekly audits, ensuring timely and confidential record management.
- Managed birth registration processes through TxEVER system while ensuring compliance with Texas Attorney General standards, handling sensitive documentation and patient data.
- Streamlined medical record management by coordinating with physicians, coders, and analysts to resolve unbilled accounts and documentation deficiencies.
- Facilitated secure and timely medical record transfers while maintaining patient confidentiality and HIPAA compliance across healthcare facilities.
- Enhanced patient data accuracy by utilizing multiple systems including Meditech, HPF, and 3M patient keeper for comprehensive record management.
- Led weekly account audits and report updates while maintaining effective communication channels with healthcare providers to address documentation issues.
- Optimized medical record management workflow by integrating Meditech, HPF, and 3M systems, reducing processing time and enhancing data accuracy
Customer Service Associate
Kohl's Department Store
11.2018 - 01.2021
- Streamlined customer service operations by managing transactions, returns, and training new staff while maintaining accurate cash balances and inventory records.
- Fostered positive shopping experiences through personalized customer assistance, efficient problem resolution, and seamless coordination with store associates.
- Maintained meticulous database records and inventory counts while ensuring precise cash handling and transaction processing in a fast-paced retail environment
- Enhanced team performance by mentoring new hires, sharing best practices, and creating a welcoming atmosphere for customers and colleagues
Certified Medical Assistant III
Las Islas Family Medical Group
01.2009 - 06.2017
- Conduct patient assessments and assist physicians in diagnosis and care.
- Educate patients and families on health management and preventive care.
- Manage inventory and ensure timely ordering of medical supplies.
- Coordinate and facilitate community outreach and mobile clinic events.
- Train and support back-office staff to enhance clinic efficiency.
- Led comprehensive patient care operations while coordinating with physicians, managing vital assessments, and implementing prescribed treatments, enhancing overall healthcare delivery efficiency.
- Streamlined medical documentation processes through proficient use of EMR systems including Cerner and Meditech, ensuring accurate patient records and treatment tracking.
- Spearheaded community health initiatives through mobile clinics and health fairs, while facilitating access to healthcare programs for underserved populations.
- Orchestrated inventory management, vaccine administration, and state registry documentation while maintaining strict compliance with medical protocols.
- Developed comprehensive patient education resources and training programs for back-office staff, elevating service quality and operational standards.
- Implemented advanced patient triage protocols and optimized EMR documentation workflows, reducing patient wait times and improving care coordination.
- Work alongside with county hospital officials to provide community outreach.
- Participated in mobile clinic days, at local shelters or community health fairs.
- Assist patients with applying for Medicaid, Medical, and Healthy Women's programs.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Education
Bachelor of Science - Public Health
The University of Texas Arlington
Arlington, TX12-2021
Associate of Science - Science
Oxnard College
Oxnard, CA05.2017
Medical Assistant Certification -
Center For Employment Training
Oxnard, CA11.2008
Skills
- Experienced in Word, Excel, Outlook, and PowerPoint
- Collaborative team player
- Ability to adjust to new challenges
- Effective organization
- Interpersonal communication
- Engaged listener
- Service excellence
- Compassionate listener
- Commitment to ethical standards
- Patient care coordination
- Ensuring confidentiality in patient care
Certification
- Lean Six Sigma White Belt JPS Health Network 02/2024
- Community Health Worker Texas Department of State Health Services 02/2024
- Basic Life Support (BLS) American Heart Association
- Acknowledgement of Paternity (AOP) Certification Texas Attorney General Office 02/2022
LANGUGES
English- Fluent
Spanish- Fluent
Timeline
Patient Care Navigator II
JPS Health Care
02.2023 - Current
HIM Specialist / Birth Registrar
Medical City Alliance
01.2020 - 02.2023
Customer Service Associate
Kohl's Department Store
11.2018 - 01.2021
Certified Medical Assistant III
Las Islas Family Medical Group
01.2009 - 06.2017
Bachelor of Science - Public Health
The University of Texas Arlington
Associate of Science - Science
Oxnard College
Medical Assistant Certification -
Center For Employment Training
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