Mariah Lilly
Conroe,TX
Summary
Dedicated and results-driven Clinical Patient Navigator with extensive experience in guiding patients through cancer screening programs. Proven track record of improving patient adherence to screening protocols by addressing barriers such as transportation, language, and cost. Skilled in patient education, navigating complex healthcare systems, and leveraging CRM tools like Salesforce to track patient outcomes and maintain comprehensive records. Proficient at developing training resources for new team members and collaborating with healthcare providers to ensure optimal patient care. Passionate about promoting early cancer detection and improving public health outcomes through proactive patient engagement and support.
Overview
5
5
years of professional experience
Work History
Clinical Patient Navigator II, Medical Affairs - Cancer Screening
Guardant Health
09.2024 - Current
- Lead patient navigation efforts for cancer screening programs, guiding patients through the screening process while addressing concerns and barriers such as transportation, language, or costs
- Design and develop training materials for onboarding new team members, ensuring consistent knowledge and workflow efficiency
- Provide personalized patient education, emphasizing the importance of early detection and adherence to cancer screening protocols
- Document patient interactions and progress in Salesforce, ensuring thorough tracking of patient outcomes and reporting
Patient Coordinator II, Medical Affairs - Cancer Screening
Guardant Health
03.2024 - 09.2024
- Coordinated patient education campaigns to increase understanding and participation in cancer screening programs
- Assisted with tracking patient progress through the screening journey, identifying and resolving barriers such as non-compliance or scheduling challenges
- Communicated with patients via phone and email, meticulously documenting interactions in Salesforce to maintain accurate records
Patient Coordinator, Medical Affairs – Cancer Screening
Guardant Health
03.2022 - 03.2024
- Provided patient support by addressing questions and concerns about cancer screening protocols
- Facilitated educational efforts to ensure patients understood the significance of cancer prevention and early detection
- Used Customer Relationship Management (CRM) tools such as Salesforce to manage patient data, monitor adherence, and track patient follow-ups effectively
Client Care Coordinator
Baron & Budd P.C.
06.2021 - 02.2022
- Managed client relationships by handling inquiries, providing updates, and coordinating care-related activities with field staff
- Acted as a liaison between clients and legal staff, ensuring timely communication and resolution of client concerns
- Maintained organized records and managed client accounts, ensuring all documentation and interactions were accurately captured
Patient Care Specialist
The Family Hearing & Sensory Neural Center
11.2019 - 06.2021
- Delivered a welcoming experience to patients, scheduling appointments, and ensuring a smooth check-in process
- Managed appointment records and documented outcomes in Sycle, ensuring accurate patient history tracking
- Performed routine hearing aid maintenance and troubleshooting for patients while providing excellent customer service
Education
Master of Public Health - MPH
Lamar University
Beaumont, TX12.2023
Bachelor of Science - Health Sciences, Minor in Psychology
Sam Houston State University
Huntsville, TX05.2021
Skills
- Community advocate
- Caring and Empathetic
- Medical Terminology
- Database Search and Data Entry Skills
- Relationship Building
- Patient Education
- Written Communication
- Critical Thinking and Analysis
- Stakeholder Management
- Salesforce CRM Software
Timeline
Clinical Patient Navigator II, Medical Affairs - Cancer Screening
Guardant Health
09.2024 - Current
Patient Coordinator II, Medical Affairs - Cancer Screening
Guardant Health
03.2024 - 09.2024
Patient Coordinator, Medical Affairs – Cancer Screening
Guardant Health
03.2022 - 03.2024
Client Care Coordinator
Baron & Budd P.C.
06.2021 - 02.2022
Patient Care Specialist
The Family Hearing & Sensory Neural Center
11.2019 - 06.2021
Master of Public Health - MPH
Lamar University
Bachelor of Science - Health Sciences, Minor in Psychology
Sam Houston State University
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