Ernesto Ramos
Entrepreneur
Seattle,WA
Summary
Bilingual Medical Interpreter and Patient Navigator fluent in Spanish. Compassionate and caring professional offering 7 years of experience working closely with injured workers, and cancer patients, providing interpreting and translating services to benefit them and medical personnel. Committed to long-term patient support and comprehensive education. Successful at patient advocacy and breaking through barriers with clients. In-depth knowledge of medical terminology, clinical practices and healthcare system. Gifted professional with aptitude for conveying emotion, style and content of Spanish speakers. Seeking a challenging career as a Clinical Patient Navigator at Fred Hutchinson that will allow continuous professional growth while driving significant client experience.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Spanish Medical Interpreter and Patient Navigator
DSHS
Seattle, Washington
1 2017 - Current
- Serve DSHS, L&I and Fred Hutchinson clients, interpreting from English into Spanish and vice versa using simultaneous and consecutive modes.
- Conduct interpreting services business professionally, following ethical codes that protect confidentiality of patient's information.
- Strive always for patient service satisfaction, as well as clientele growth.
- Assist patients in understanding diagnosis, treatment options, and care plans
- Coordinated appointments, referrals, and follow-up care with various healthcare providers.
- Advocate for patients' needs and preferences, to ensure receiving appropriate services and support.
- Educate patients and families on available resources, financial assistance and community support programs.
- Render correct concepts and meanings between source and target languages following clarity, tone, complexity and style from one language into another.
- Increased clientele base by 150% in 2019 through networking with health care providers, and earning new patients from previous clients' referrals.
Expert (Customer Success Manager)
Apple Inc
Seattle, WA
01.2015 - 01.2020
- Demonstrated extensive technical understanding of Apple hardware, software and third party products.
- Ensured positive experience with both business and consumers by proactively managing and growing customer relationships as well as finding right solutions to better meet their needs.
- Educated customers in topics related to security on their Apple products, such as Apple ID and iCloud.
- Exercised strong ability to multi-task and work cross-functionally in dynamic environment while still training new hires.
- Achieved top results in market by passionately engaging customers and showcasing Apple technology, ranking #1 in store for customer satisfaction eight times in four consecutive years.
- Met and exceeded established performance goals of Apple products and services by at least 20% consistently every quarter.
- Developed strategies to improve store metrics and to increase customer satisfaction scores to 80% or higher.
Digital Content Management Production Specialist
Apple, DCM team
Cupertino, CA
01.2017 - 01.2018
- Learned new complex content management system and other programs in accelerated time frame of less than one month and set up new products on Apple's online store.
- In addition, conducted quality assurance on other's work to ensure site met quality standards, including QA and proofreading on over 7 different projects for new product introductions, leading to discovery of over 90 different errors prior to publishing in new role.
- Worked with HTML and CSS, complex site architecture and maintenance, and database structures and queries.
- Communicated effectively between project stakeholders.
Solutions Specialist
Verizon Wireless
Seattle, Washington
1 2003 - 1 2014
- Expert, Consumer Engagement and Consumer Marketing Delivered quality customer service and support throughout retail store.
- Generated analytical utilization reports to influence renewal consumer and business, and drive user adoption of wireless services and devices.
- Used promotional email marketing campaigns to generate awareness and retain user adoption.
- Made Presidents Club in 2011.
- Served as primary liaison to Redmond Chamber of Commerce, ethically represented store and participated in networking events and meetings to drive overall growth and development. Increased sales over 10% through referrals and networking.
Education
Bachelor of Business Administration - Business Administration, Marketing and Business Management
University of Washington
Seattle, WA 09.2008 - 06.2011
Associate of Arts - Business Administration
Bellevue Community College
Bellevue, WA 01.2005 - 06.2007
J.D. - Law And Ethics
Pontificia Universidad Católica Del Perú
Lima, Peru 03.1997 - 07.2001
Skills
Cultural Competency
Empathy and Emotional Intelligence
Grief support
Community advocate
Medical Terminology
Adaptability and Flexibility
Positive attitude and self motivation
Healthcare policies and regulations
Patient Confidentiality and Data Security
Calm and Effective Under Pressure
Problem-solving aptitude
Bilingual
Communicating to Patients and Families
Building Rapport and Credibility
Strong Organizational and Time management abilities
Analytical Thinking and Detail oriented
Technical proficiency with PC and Mac platforms
Cross-functional team management
Passion for learning and educating
Websites
Languages
English | Spanish | Portuguese
Timeline
Digital Content Management Production Specialist
Apple, DCM team
01.2017 - 01.2018
Expert (Customer Success Manager)
Apple Inc
01.2015 - 01.2020
Bachelor of Business Administration - Business Administration, Marketing and Business Management
University of Washington
09.2008 - 06.2011
Associate of Arts - Business Administration
Bellevue Community College
01.2005 - 06.2007
J.D. - Law And Ethics
Pontificia Universidad Católica Del Perú
03.1997 - 07.2001
Spanish Medical Interpreter and Patient Navigator
DSHS
1 2017 - Current
Solutions Specialist
Verizon Wireless
1 2003 - 1 2014
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