Brandon Dorsett
Washington,DC
Summary
Dedicated and results-driven professional with over a decade of experience in program management, community support, and leadership roles. Skilled in fostering collaboration, implementing efficient processes, and delivering exceptional service in high-pressure environments. Adept at crisis intervention, team supervision, and resource allocation. Authorized to work in the US for any employer and willing to relocate.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Manager for Low Barrier/Hypothermia Services
Catholic Charities of Washington DC
Washington, DC
03.2021 - Current
- Oversee operations of multiple shelters, ensuring 24/7 coverage and support for vulnerable populations
- Supervise and mentor a team of 60+ program assistants and monitors, fostering a collaborative and efficient work environment
- Develop and implement programmatic frameworks to achieve organizational goals, including reducing overtime and optimizing resource allocation
- Manage procurement, document control, and invoice processing to ensure seamless operations
- Coordinate recruitment, onboarding, and training schedules for new hires
- Maintain adequate supplies across program sites through proactive replenishment support
Uber/Lyft Driver
Lyft & Uber
Washington, DC
02.2017 - 08.2022
- Delivered exceptional customer service to diverse clientele, maintaining a 4.79-star rating
- Demonstrated strong time management and problem-solving skills, completing 40+ rides weekly
- Resolved customer issues promptly and adapted to dynamic situations, including traffic delays and route changes
Program Manager
The Community Partnership for the Prevention of Homelessness
Washington, DC
03.2014 - 03.2021
- Acted as a liaison between shelter facilities, DC Government (DHS), and TCP to manage deliverables and ensure compliance with shelter agreements
- Conducted facility assessments to identify needs, damage, and necessary repairs, providing actionable recommendations
- Developed and maintained comprehensive training calendars to enhance staff performance and organizational efficiency
- Prepared and submitted detailed reports to DHS, including incident reports, emergency updates, and non-emergency summaries
- Collaborated with upper management to implement strategic initiatives and resource allocation plans
Education
High School Diploma -
Foundation High School
Alexandria, VA06.2000
Skills
- Microsoft 365 Office Suite
- SharePoint
- QuickBase
- UltiPro
- Slack
- Google Workspace
- HMIS
- Active Directory
- TCP/IP
- Linux
- Windows Server
- Case Management Systems
- Crisis Intervention
- De-escalation
- Motivational Interviewing
- Harm Reduction
- Behavioral Therapy
- Trauma-Informed Care
- Cultural Competency
- Dependency Counseling
- Narcan Administration
- HIV Counseling
- Group Therapy
- Substance Use Disorder Counseling
Certification
- Licensed Clinical Professional Counselor (LCPC)
- Licensed Master Social Worker (LMSW)
- Mental Health First Aid, 03/01/14, Present
- ServSafe Certified
- CPR & First Aid Certification, 03/01/24, 03/01/26
- Food Handler Certification
- HIPAA Certified, 05/01/24, 05/01/26
- Blood-Borne Pathogens Certification, 04/01/24, 04/01/26
- Driver's License, 02/01/22, 05/01/27
Timeline
Program Manager for Low Barrier/Hypothermia Services
Catholic Charities of Washington DC
03.2021 - Current
Uber/Lyft Driver
Lyft & Uber
02.2017 - 08.2022
Program Manager
The Community Partnership for the Prevention of Homelessness
03.2014 - 03.2021
High School Diploma -
Foundation High School