Brandon Douglas
Moultonborough,NH
Summary
Dynamic IT Support Specialist with proven expertise at New Hampshire Mutual Bancorp in Active Directory management and remote troubleshooting. Enhanced user experience through efficient password unlock processes and streamlined hardware setups. Adept at delivering exceptional customer service while resolving technical issues, ensuring operational efficiency in fast-paced environments.
Overview
4
4
years of professional experience
Work History
IT Support Specialist
New Hampshire Mutual Bancorp
Laconia, NH
03.2022 - Current
- Managed Active Directory to configure new hire accounts and permissions.
- Troubleshot password unlock issues to restore user access efficiently.
- Facilitated streamlined password unlock processes, enhancing user experience.
- Delivered remote hardware and software troubleshooting for quick issue resolution.
- Resolved onsite problems and travel tickets with effective hands-on solutions.
- Integrated printers into switchports to improve network connectivity.
- Configured and built desktops and laptops from scratch using a base Windows image, installing software specific to new hire roles.
IT Field Technician
Concord Hospital Laconia
Laconia, NH
12.2021 - 03.2022
- Coordinated technical workstation setups in hospital rooms to optimize operational efficiency.
- Collaborated with team to analyze floor plans for upgrading obsolete equipment.
- Decommissioned old computers and removed outdated equipment from system.
- Installed software on designated workstations for deployment to hospital staff and new hires.
Computer Technician
Single Digits
Bedford, NH
06.2021 - 11.2021
- Streamlined order creation for businesses requiring Wi-Fi technology through Salesforce integration with Bap ticketing system.
- Assisted in resolving hardware and software issues within office environment.
- Utilized Salesforce to convey essential purchasing information for order processing.
Education
Associate in Computer Science And Networking - Computer Science
Lakes Region Community College
Laconia, NHSkills
- Active Directory management
- Remote troubleshooting
- Network configuration
- Hardware installation
- Software deployment
- Technical support
- Customer service
References
References available upon request.
Timeline
IT Support Specialist
New Hampshire Mutual Bancorp
03.2022 - Current
IT Field Technician
Concord Hospital Laconia
12.2021 - 03.2022
Computer Technician
Single Digits
06.2021 - 11.2021
Associate in Computer Science And Networking - Computer Science
Lakes Region Community College
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