Jim Obenauer
Farmington,MO
Summary
Versatile IT professional with a proven track record at HLK "Hughes Leahy Karlovic", excelling in remote desktop support and fostering exceptional customer service. Spearheaded MDM solutions and enhanced endpoint security, demonstrating adeptness in Active Directory management and team mentorship. Achieved significant improvements in IT support efficiency and security management.
Overview
28
28
years of professional experience
Work History
IT Support Specialist
Hughes Leahy Karlovic
01.2021 - Current
- Provide technical support for 200+ employees across the US.
- Respond to JIRA help desk tickets to troubleshoot and resolve a myriad of issues for Apple and Windows endpoints.
- Established MDM solutions that opened up opportunities for zero touch Mac deployment and software security management using JAMF Pro and Apple Business Manager.
- Ensure Endpoint security leveraging CIS benchmarks and JAMF Protect features. Primarily achieved through meticulous declarative management process and various shell scripts.
- Manage account access and security for users in cloud based services like Google, Okta, Azure and AWS.
- Established integration with various services using Active Directory and LDAP, OAuth, API, including SSL/TLS certificate management.
Senior IT Support Specialist
Momentum Worldwide
03.2007 - 11.2020
- Delivered onsite technical support for [500+] employees across several offices in the US.
- Respond to Remedy help desk tickets for a myriad of software and hardware issues on Apple and Windows endpoints.
- Established MDM solution (JAMF Server) for managing Apple Macintosh devices. Also utilized existing MDM platform (LanDesk, IVanti) for Windows endpoints.
- Ensure endpoint security based on company policy for all mobile devices and equipment. Writing and manipulating shell script or powershell commands when needed.
- Manage account access and security for users across many cloud based services like Google, Office 365, Directory Resource Administrator, Universal Type Server, Adobe Cloud, WordPress, Basecamp, Pageflex, Workfront, VMWare, Vormetric, Docushare, Skype for Business..
- Manged workflows and updates for Windows Server in Hyper-V setup, Active Directory policies and security, Archive and backup data retention management along with the encryption services for all data.
Service Manager
Computer Solutions
09.2001 - 03.2007
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Police Officer
Park Hills Police Department
08.1998 - 11.2000
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Police Officer
Leadwood Police Department
06.1996 - 08.1998
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
ITT Technical Institute
ArnoldAssociate of Science - Electronic Engineering
ITT Electronics Engineering Technology
ArnoldNo Degree - Law Enforcement Academy
Mineral Area College
Park Hills, MOSkills
- Ticketing system proficiency
- Printer troubleshooting
- Remote desktop support
- Operating system management
- Hardware diagnostics
- TCP/IP
- Remote support
- Customer service
- IT policy development
- Performance monitoring tools
- Cloud service management
- Server virtualization
- Remote support capabilities
- Knowledge base management
- Firewall configuration
- Configuration management
- Mobile device support
- Disaster recovery planning
- Scripting languages
- Backup and recovery
- Asset management
- System upgrades
- Active Directory management
- Desktop support
Timeline
IT Support Specialist
Hughes Leahy Karlovic
01.2021 - Current
Senior IT Support Specialist
Momentum Worldwide
03.2007 - 11.2020
Service Manager
Computer Solutions
09.2001 - 03.2007
Police Officer
Park Hills Police Department
08.1998 - 11.2000
Police Officer
Leadwood Police Department
06.1996 - 08.1998
Bachelor of Science - Electrical, Electronics And Communications Engineering
ITT Technical Institute
Associate of Science - Electronic Engineering
ITT Electronics Engineering Technology
No Degree - Law Enforcement Academy
Mineral Area College