Brandon Douglas
Chagrin Falls,OH
Summary
Results-driven Installation Project Manager with a strong focus on safety, effective communication, and problem-solving. Proven ability to manage project timelines and enhance customer satisfaction through successful installations.
Overview
7
7
years of professional experience
Work History
Installation Project Manager
Renewal By Anderson
Cleveland , OH
11.2024 - Current
- Communicated effectively with clients to address concerns and changes.
- Collaborated with sales teams to ensure smooth project transitions.
- Conducted site assessments to determine installation requirements.
- Supervised field installation staff and handled escalated issues to maintain progress.
- Identified challenges early and implemented creative solutions to meet delivery schedules without delays or customer experience compromises.
- Identified potential risks associated with the project and developed strategies for mitigating them.
- Resolved customer complaints promptly and efficiently while maintaining a high level of professionalism.
- Ensured that all safety regulations were followed during the course of the project.
Window and Door Installer
Renewal By Anderson
Cleveland, Ohio
01.2021 - 11.2024
- Installed windows and doors according to project specifications.
- Collaborated with team members to ensure timely completion of installation projects.
- Communicated effectively with clients to address concerns during installation processes.
- Installed windows and doors in accordance with manufacturer's specifications.
Radiant Heat Specialist
Bogden Mechanical
Mantua , OH
04.2019 - 01.2021
- Coordinated project timelines and ensured alignment with team objectives.
- Developed and maintained strong client relationships through effective communication.
- Analyzed customer needs and recommended appropriate products or services.
Education
BBA - Business Management
Kent State University
Kent, Ohio, OH07-2022
Associate of Arts - Art
Kent State University
Kent, Ohio, OH07-2022
Skills
- Project management
- Site assessment
- Installation techniques
- Installation expertise
- Crew management
- Customer relationship management
- Problem solving
- Effective communication
Affiliations
Head Baseball Coach
Timeline
Installation Project Manager
Renewal By Anderson
11.2024 - Current
Window and Door Installer
Renewal By Anderson
01.2021 - 11.2024
Radiant Heat Specialist
Bogden Mechanical
04.2019 - 01.2021
BBA - Business Management
Kent State University
Associate of Arts - Art
Kent State University