Brandon Dubois

• Collected on delinquent accounts to reduce overdue balances.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
• Developed strong relationships with customers to foster timely payments and account resolution.

• Logged high-volume call metrics exceeding 100 per day through structured Excel tracking.
• Managed high volumes of inbound and outbound calls.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Ensured accurate salary distribution.

Facilitated efficient pick-ups and drop-offs in diverse field locations.

Managed recurring meeting logistics.

Managed onboarding and termination processes.

Achieved daily tasks consistently.