Brandon Emmert
Lewisburg,TN
Summary
Experienced I&R Technician with a proven track record in equipment installation and maintenance. Skilled in diagnosing complex issues and collaborating with teams to enhance customer experience, consistently delivering high-quality results.
Overview
10
10
years of professional experience
Work History
I&R Technician
United Communications
Chapel Hill, TN
06.2021 - Current
- Diagnosed and resolved customer issues related to internet, phone, and tv services.
- Installed and configured various communication systems and equipment such as fiber, copper, and fixed wireless services.
- Conducted routine maintenance on network infrastructure to ensure optimal performance.
- Collaborated with cross-functional teams to enhance service for over all best experience.
- Trained technicians on troubleshooting techniques and system operations.
- Reduced customer complaints by addressing and resolving service-related concerns in a timely manner.
- Developed strong relationships with costomers by consistently delivering high-quality results that exceeded expectations.
- Deliver clean work with high EQA scores weekly
I&R Technician
Spectrum
Columbia, TN
03.2016 - 06.2021
- Diagnosed and resolved customer issues related to coax cable.
- Was a tech lll and among a very few to performed business repairs.
- Top 25 KMA I was in the top 25 out of 800 technicians.
- Strived to give the customer the best service possible.
Education
High School Diploma -
Sterling High School
Sterling, IL05-2011
Skills
- Fiber optic splicing
- Cable management
- Hardware installation
- Field service
- Customer service
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Equipment installation and repair
- Reliability
Timeline
I&R Technician
United Communications
06.2021 - Current
I&R Technician
Spectrum
03.2016 - 06.2021
High School Diploma -
Sterling High School