Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erik Burstert

Columbia,MO

Summary

Driven and accomplished telecommunications professional with extensive experience at Brightspeed, specializing in cable management and fiber optic splicing. Demonstrated expertise in enhancing network performance and system configuration, coupled with a commitment to professionalism and reliability. Proven track record of troubleshooting and resolving complex technical issues, ensuring customer satisfaction and system optimization.

Overview

15
15
years of professional experience

Work History

I&R Technician

Brightspeed
02.2011 - Current
  • Enhanced network performance by troubleshooting and repairing issues related to copper and fiber-optic cables.
  • Conducted thorough inspections of cable infrastructure, identifying areas requiring upgrades or repairs.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Assisted clients with technical inquiries, providing clear explanations of complex concepts and troubleshooting steps.
  • Performed comprehensive testing on newly installed systems to ensure optimal functionality prior to client use.
  • Accessed cable, pedestals and other equipment by climbing, walking and digging.
  • Interpreted test equipment readings to localize line trouble.
  • Traveled to sites on-demand via company vehicle while complying with traffic laws, safety rules and regulations.
  • Performed preventive maintenance of telecommunications equipment.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Coordinated installation of new users and relocations of existing users.

Provisioning Specialist

Socket
03.2009 - 02.2011
  • Coordinated with sales and support teams to ensure smooth handoff of clients during the provisioning process.
  • Troubleshot issues related to service activation or product functionality, providing prompt resolutions for client satisfaction.
  • Collaborated with cross-functional teams to optimize inventory management and reduce lead times.
  • Contributed to product knowledge base by documenting common issues encountered during the provisioning process.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and modems.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Configured systems according to prescribed software and hardware frameworks.

Education

Associate of Science - Computer Networking And Telecommunications

State Technical College of Missouri
Linn, MO
12.2008

High School Diploma -

Brookfield High School
Brookfield, MO
05.2005

Skills

  • Cable Management
  • Fiber Optic Splicing
  • Hardware Installation
  • Software configuration
  • System Configuration
  • Telecommunications Troubleshooting
  • Troubleshooting systems
  • Field Service
  • Router Installation and Optimization
  • Equipment installation and repair
  • Reliability
  • Professionalism

Timeline

I&R Technician

Brightspeed
02.2011 - Current

Provisioning Specialist

Socket
03.2009 - 02.2011

Associate of Science - Computer Networking And Telecommunications

State Technical College of Missouri

High School Diploma -

Brookfield High School

Similar Profiles

CREATE PROFILE
Erik Burstert