Brandon Epler
Network & Systems Engineer
4 Royal Ct, Reading,PA
Summary
Network & System Engineer with 13+ years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I am outgoing, detailed-oriented and I have extraordinary communication skills with others.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Network & Systems Engineer
NymbolIT
Reading, Pennsylvania
03.2021 - Current
- Provide all system and networking related responsibilities to multiple school districts in the area
- Provide network support services for devices such as hubs, bridges, routers and other hardware
- Contributed to implementation and support of SNMP monitoring software and other network monitoring tools
- Implemented additional security controls following CIS guidelines for client devices and servers via Group Policy and Intune
- Support and manage Meraki cameras and switches
- Project manager for multiple projects for school districts
- Responsible for patching all servers via automation tools
- Assess, manage, and mitigate vulnerabilities for applications
Business Solutions Architect
Brentwood Industries
Wyomissing, Pennsylvania
01.2019 - 03.2021
- Adopt cloud-based systems to offload internal IT efforts and become a more resilient company
- Procure circuits as needed to help create a highly available site with SDWAN via FortiGates
- Implemented Commvault Hyperscale appliance for data backup and disaster recovery
- Established VPN connections to Azure from all sites to support cloud based servers, services, and backups
- Implemented KnowBe4 to help increase end-user awareness to reduce security threats
- Established FortiGate Web Filtering policies for users which allowed Brentwood to remove a standalone system which eliminated a yearly expense
IT Service and Support Supervisor
Brentwood Industries
Wyomissing, Pennsylvania
01.2018 - 01.2019
- Supervise two Help Desk technicians, a Jr. Systems Administrator and a Systems Administrator
- Provide Tier III support and aid in the development of my team
- Maintain a budget for computer refreshes, server lifecycle refreshes, and software maintenance agreements
- Establish vendor relationships and continually evaluate existing vendor performance
- Administration of servers/infrastructure, Office365, Barracuda Spam filter, Barracuda Web filter, IBM SAN, Lync 2013, and VMWare
- Project leader for all server/software implementations
- Create a rollout plan and provide guidance where needed
- Planned and implemented all IT infrastructure for a new facility in Tijuana, Mexico
- Worked with local vendors in Tijuana to purchase printers, ISP, and SIP trunk
- Exported computers to Tijuana by communicating with Brentwood's partner G-Global (broker)
- Travel to domestic and international sites for support or to identify problem areas with the facilities to help improve efficiency of employees
Systems Administrator II
Brentwood Industries
Wyomissing, Pennsylvania
01.2016 - 01.2017
- Achieved 98% Service Level Agreement (SLA) for Tier II help desk tickets
- Deployed VMWare clusters to implement Distributed Resource Scheduling (DRS)
- Led IT projects such as Office 365 integration, Office 365 migration, and server hardware refreshes
- Configured and established Office365 to begin a cloud-based transition
- Deployed Azure AD Connect to replicate data from onPrem to Azure AD
- Migrated 600+ mailboxes to Office365
Systems Administrator I
Brentwood Industries
Wyomissing, Pennsylvania
01.2015 - 01.2016
- Accomplished 99% SLA for Tier I help desk tickets
- Researched areas to improve efficiency for Brentwood
- Deployed standardized network drives for all employees via Group Policies
- Provided an easier method to install network based printers for employees
- Monitored Backup Exec jobs to ensure data is protected
- Updated documentation and procedures that are outdated due to new OS for client and server machines
IT Help Desk Specialist
Brentwood Industries
Wyomissing, Pennsylvania
01.2013 - 01.2015
- Responsible for Tier I help desk tickets
- Configured and deployed new computers to employees
- Collaborate with team members to support 600+ employees (domestic and international)
- Followed policies and procedures for help desk tickets
IT Intern
Brentwood Industries
Wyomissing, Pennsylvania
03.2012 - 07.2012
- Worked with Infor Enterprise Resource Planning (ERP) as a programmer converting reports from Crystal Reports to SQL Server Reporting Services (SSRS)
- Assisted in the migration of Infor 8
- Created custom stored procedures (SQL queries to pull data in a reporting format) based on help desk requests
Education
Bachelor of Science -
The Pennsylvania State University
Reading 01.2010 - 01.2014
Skills
- Troubleshooting
Communication
Computer Operating Systems
VMWare
Lync 2013
Office 365
Time Management
Spanish
Azure Services
Timeline
Network & Systems Engineer
NymbolIT
03.2021 - Current
Business Solutions Architect
Brentwood Industries
01.2019 - 03.2021
IT Service and Support Supervisor
Brentwood Industries
01.2018 - 01.2019
Systems Administrator II
Brentwood Industries
01.2016 - 01.2017
Systems Administrator I
Brentwood Industries
01.2015 - 01.2016
IT Help Desk Specialist
Brentwood Industries
01.2013 - 01.2015
IT Intern
Brentwood Industries
03.2012 - 07.2012
Bachelor of Science -
The Pennsylvania State University
01.2010 - 01.2014
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