Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Preference
Work Availability
Quote
Software
Interests
Timeline
OfficeManager
William Ford

William Ford

Tucson,AZ

Summary

Seasoned Network & Systems Engineer with a proven track record at Managed Solution, enhancing IT infrastructures and leading cloud migrations. Skilled in Data Center Networking and fostering a continuous learning culture, I've significantly improved network performance and client satisfaction. Expert in translating complex technical requirements into actionable solutions, consistently exceeding SLA standards.

Overview

12
12
years of professional experience
7
7
Certification
1
1
Language

Work History

Network & Systems Engineer

Managed Solution
04.2023 - Current
  • Developed customized network solutions to meet the unique needs of clients in various industries.
  • Developed comprehensive project plan documentation, including project plans, runbooks, scripting, and Executive summary documentation.
  • Mentored junior team members, sharing knowledge of advanced networking concepts and best practices to foster professional growth.
  • Partnered closely with technical stakeholders to implement security, operational, compliance and privacy-related controls as part of cloud blueprints.

Project Engineer

Managed Solution
06.2022 - 04.2023
  • Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
  • Maintained records for each project and engineering discipline.
  • Monitored installation of materials and equipment for compliance with drawings and specifications.
  • Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.

Overnight Support Engineer

Managed Solution
07.2020 - 06.2022
  • Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Collaborated with outside departments to implement system-wide improvements.
  • Increased client retention by building trust through excellent communication skills and timely issue resolution.

Director of IT

Gallegos Corp.
11.2017 - 10.2019
  • Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
  • Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
  • Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
  • Established IT policies and procedures, fostering a secure and efficient work environment for all employees.

IT Manager

Katzke Paper Co.
02.2015 - 11.2017
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Coordinated technical training and personal development classes for staff members.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.

Systems Administrator

Lewan Technology
06.2014 - 02.2015
  • Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
  • Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Tested software remotely and onsite for server sets to maintain operational readiness.

NOC Tier 2 Engineer

CBeyond
02.2012 - 06.2014
  • Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
  • Updated internal customers regarding open tickets and status of resolutions.
  • Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
  • Exceeded SLA standards for response times and problem resolution.

Education

- Mechanical Engineering

Northern Arizona University
Flagstaff, AZ

Skills

  • Continuous learning mindset
  • Cloud Infrastructure Design
  • Data Center Networking
  • Network Troubleshooting
  • Cloud Migration Strategies
  • IP Addressing

Accomplishments

  • Collaborated with team of 5 in the development of a cloud migration and network refresh for a mid-sized medical practice with 20+ site locations.
  • Researched, designed, and implemented network access control (NAC) for both users and devices for a financial services client.
  • 2000+ billable hours within the last year.

Certification

  • Azure Solutions Architect Expert, Microsoft - Dec 2023 - Dec 2024
  • Azure Administrator Associate, Microsoft - Aug 2021 - Sep 2025
  • Azure Security Engineer Associate, Microsoft - Jan 2022 - Jan 2025
  • Azure Network Engineer Associate, Microsoft - May 2023 - May 2025
  • Security Operations Analyst Associate, Microsoft - Jul 2023 - Jul 2024
  • LogicMonitor Certified Implementer, LogicMonitor - Apr 2023 - Apr 2025
  • LogicMonitor Certified Professional, LogicMonitor - Mar 2023 - Mar 2025

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCareer advancementPersonal development programsStock Options / Equity / Profit Sharing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Man suffers because his craving to possess and keep forever things which are impermanent.
Alan Watts

Software

PowerShell

Interests

Rugby

Skiing

Rafting

Timeline

Network & Systems Engineer

Managed Solution
04.2023 - Current

Project Engineer

Managed Solution
06.2022 - 04.2023

Overnight Support Engineer

Managed Solution
07.2020 - 06.2022

Director of IT

Gallegos Corp.
11.2017 - 10.2019

IT Manager

Katzke Paper Co.
02.2015 - 11.2017

Systems Administrator

Lewan Technology
06.2014 - 02.2015

NOC Tier 2 Engineer

CBeyond
02.2012 - 06.2014

- Mechanical Engineering

Northern Arizona University

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William Ford