Brandon Fields
Telecommunications Director
Rancho Cordova,CA
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across the organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service, process improvement, and Contact Center.
Overview
7
7
years of professional experience
Work History
IT DIRECTOR
Venture OfficeNow
Sacramento, CA
08.2021 - Current
- Created & updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency
- Developed and initiated projects, managed costs and monitored performance
- Created documentation and standards
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes, and performance measurements to balance continuous innovation with responsible risk-taking
- Analyzed department and job-related functionality requirements to align technology priorities with business needs
- Stayed abreast of technology advancements, emerging standards, and IS regulations to meet strategic technology goals
- Minimized process discrepancies by spearheading budget, supervising staff, and controlling inventory and supply management
- Built long-term relationships due to prompt and courteous service
- Worked with customers to integrate processes and correct issues
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery
- Streamlined office operations using automation, oversaw client communications, managed record tracking, and data communication activities
- Oversaw $50,000 in assets
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities
TELECOMMUNICATIONS SYSTEM MANAGER
CloudVO
Sacramento, CA
10.2017 - 04.2021
- Manage and maintain telecommunications infrastructure for 20+ locations, and their various clients (Mitel & Yardi)
- Help manage team of 10 call center employees
- Managed client telecom services including (setup and implementation, terminations, and changes)
- Oversaw billing and invoicing for telecom services for 20 locations
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Proved successful working within tight deadlines and fast-paced atmosphere
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Carried out day-to-day duties accurately and efficiently
- Improved operations through consistent hard work and dedication
- Used coordination and planning skills to achieve results according to schedule
FRONT DESK RECEPTIONIST
CloudVO
Sacramento, CA
03.2016 - 10.2017
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments, communicated with clients, and updated client records
- Received inbound calls and initiated out-bound daily calls to introduce customers to products and services offered
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
- Corresponded with clients through email, telephone, or postal mail
- Mentored and trained new employees and helped them become used to and proficient with call answering
- Answered 150 incoming calls daily to resolve customer issues and schedule appointments
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers
- Liaised with diverse community agencies to serve as client advocate and provide continuity of care
Education
Masters - Leadership And Policy Studies
Sacramento State University
Sacramento, CA12.2023
Bachelors - Political Science And Government
Sacramento State University
Sacramento, CA12.2015
Associate's degree - Humanities
Riverside City College
04.2012
Skills
- Google Suite
- Microsoft Suite
- Process Optimization
- Troubleshooting
- Inventory Control
- Effective Communication
- Analytical Methods
- Unified Communications
- Risk Management
- Policy Planning
- Monitoring
- Policies And Procedures
- Background Investigation
- Threat Analysis
- VOIP & PSTN
- Contact Center
Timeline
IT DIRECTOR
Venture OfficeNow
08.2021 - Current
TELECOMMUNICATIONS SYSTEM MANAGER
CloudVO
10.2017 - 04.2021
FRONT DESK RECEPTIONIST
CloudVO
03.2016 - 10.2017
Masters - Leadership And Policy Studies
Sacramento State University
Bachelors - Political Science And Government
Sacramento State University
Associate's degree - Humanities
Riverside City College