Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Figueroa

Millville,NJ

Summary

Dedicated professional with experience in Amazon Inbound Support, passionate about helping customers and solving problems. As a Process Assistant, I enjoy supporting and guiding my team to succeed. I'm always ready to adapt, collaborate, and find the best solutions to help make things runs smoothly.

Overview

9
9
years of professional experience

Work History

Inbound Support Services

Amazon
08.2023 - Current
  • Identify and resolve any discrepancies or issues within inbound operations to minimize delays and maintain productivity.
  • Provide support and troubleshooting assistance to associates in multiple departments, ensuring that productivity standards are met.
  • Analyze reports and data to assess the efficiency of inbound processes and implement improvements where necessary.

Process Assistant

Amazon
09.2022 - 08.2023
  • Drives and executes standard work in the areas of Safety, Quality and Productivity to meet daily operational goals.
  • Manage associates on shift, fairly assigning tasks, leading meetings and overseeing completion of duties in line with requirements.
  • Collaborate with associates to resolve any issues that can impact workflow and productivity.

Inbound Stow/Inbound Problem Solver/Learning Ambassador

Amazon
10.2021 - 09.2022
  • Responsible for storing merchandise in assorted size bins, to be pulled for fulfillment of orders.
  • Visually inspect inventory for damage prior to stowing on a shelf while maintaining few errors during the process.
  • Acted as a key point of contact for training new hires, ensuring that all associates received proper onboarding and hands-on training.
  • Supported Inbound department in identifying skill gaps and offered coaching and guidance to associates.
  • Ability to identify discrepancies in stow processes and implement corrective measures to resolve issues quickly.



Electrician Assistant

Reinert's Electric and General Contracting
02.2019 - 10.2021
  • Proficient in assisting with the installation of electrical wiring, circuit breakers, outlets, switches, and lighting fixtures in residential and commercial settings.
  • Skilled in identifying electrical issues, using diagnostic tools, and assisting with the repairs of electrical systems and components to ensure safety and functionality.
  • Effective at communicating with clients to understand their electrical needs and providing timely updates on work progress.

Server

Applebee's Bar and Grill
04.2018 - 02.2019
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server Assistant/Coaching Staff Member

Ruth Chris Steakhouse
12.2015 - 03.2018
  • Assisted with dining room set up prior to and after service period.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Lead trainer responsible for delivering orientation and 5 day training to newly hired server assistants.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Carried out professional service, retaining polite and friendly approach at all times.

Education

Bachelor of Science - Recording Arts

Full Sail University
Winter Park, FL
08.2014

Skills

  • Workflow Management
  • Proficient Issue Resolution
  • Training Specialist
  • Comprehensive Documentation Skills
  • Task Delegation
  • Collaborative Teamwork
  • Effective Training Facilitation
  • Delivery of Tailored Learning Experiences
  • Quality Assessment
  • MS office

Timeline

Inbound Support Services

Amazon
08.2023 - Current

Process Assistant

Amazon
09.2022 - 08.2023

Inbound Stow/Inbound Problem Solver/Learning Ambassador

Amazon
10.2021 - 09.2022

Electrician Assistant

Reinert's Electric and General Contracting
02.2019 - 10.2021

Server

Applebee's Bar and Grill
04.2018 - 02.2019

Server Assistant/Coaching Staff Member

Ruth Chris Steakhouse
12.2015 - 03.2018

Bachelor of Science - Recording Arts

Full Sail University

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Brandon Figueroa