Douglas Lowder
DeWitt
Summary
Results-driven leader skilled in policy enforcement and team engagement. Focused on achieving departmental goals through relationship building and problem-solving. Committed to maximizing team potential through hands-on training and coaching. Effectively identifies candidates that enhance performance and overall satisfaction across the hospital.
Overview
2027
2027
years of professional experience
Work History
Support Operation Services Supervisor
UMH Sparrow
Lansing
07.2024 - Current
- I have worked as a Supervisor in Support Operation Services for 2 years at St. Lawrence Hospital.
- I have worked as the Hiring Manager for 2 years in Support Operation Services.
- Trained new team members bi-weekly, preparing them for roles in Support Operation Services.
- I do PowerPoint training, and Hands-on training as well as touring the Hospital with the new Team Members.
- I check inventory and order supplies at St. Lawrence to ensure we have everything we need
- I ensure we have enough Clean Linen by ordering Linen for the Hospital
- Calling pest control when Hospital Staff need it
- Keeping Employees compliant with yearly testing and training.
- Maintained high level of attention to detail for quality assurance.
- Making sure the Hospital is thoroughly cleaned and areas are being well maintained.
- Responded promptly to hospital staff needs and followed up to ensure resolution.
- Keeping my team ready for Inspections and Audits from outside agencies who come into the Hospital.
- Ensuring the Hospital and its Departments will pass inspections.
- Regularly use Teams, and Microsoft Outlook.
- Regularly Use UKG.
- Fast Typer
- Regularly use Epic
- Coordinated various responsibilities effectively to maintain workflow.
- Employed effective communication skills to enhance workplace interactions.
- Creating a Safe Work Environment
- Biohazard Waste Removal
- Creating a safe work environment
- HIPAA compliant
- Training Employees in SOS and Hospital Policy
SOS Dispatcher
UMH Sparrow
Lansing
06.2022 - 07.2024
- I worked as a Dispatcher for Support Operation Services for 2 years
- Remove regularly used Epic Software to dispatch jobs and monitor tasks that were being fulfilled
- I monitored the Epic Software to ensure that Department Goals were being met with Discharge Times and Transit Times.
- I excelled in multitasking
- I used the paging service to page the SOS Team Members and make sure that the jobs were being completed efficiently and correctly
- I answered phone calls from the SOS Team as well as other Departments in the Hospital
- I followed up with the Hospital Staff as well as the SOS Management on different tasks that were important.
- I excelled in Multi Tasking
- I worked on Department Goals within my scope as a Dispatcher and ensured they were being met
- I called Orkin Pest Control when Staff Members called asking for help with different pest issues and made sure all parties involved knew when it was completed
Transport
UMH Sparrow Hospital
Lansing
2016 - 2021
- I worked in the Transport Department where i primarily handled medical equipment and ordered rental equipment for the Hospital
- I made sure every Patient Area had enough Medical Equipment that they needed.
- I regularly responded to Nursing Staff calls for broken Specialty Beds such as the Compella Bariatric style beds
- If i couldn't fix the problem with the bed and we were out of that particular bed in the hospital i would call rental companies to order rental beds
- Called rental companies to order replacement beds when repairs were not possible.
- I wouldld send our equipment off site to different regional Sparrow Facilities by submitting Courier Requests.
- In addition to Equipment Depot i transported Patients by Beds,stretchers, and wheelchairs.
- I maintained the equipment by making sure the tracking devices on the equipment had working batteries
- I also worked on the Linen team removing soiled linen carts from the Floors and restocking their areas with Clean Linen.
- I made sure to effectively communicate with Hospital Staff to ensure that Patient needs were being taken care of safely and correctly.
Environmental Services Housekeeper
UMH Sparrow Hospital
Lansing
08.2010 - 2016
- Cleaned patient rooms and various areas in the hospital to maintain a safe and hygienic environment.
- and different areas in the Hospital thoroughly and efficiently
- I worked on the Sanitation and Bio Teams removing trash and boxes from the floors and taking them to the Trash Compactors outside the building.
- I removed Bio containers from the floors and put them onto a flat bed cart where they would go on to a Trailer and be taken to another Facility.
- I was a runner delivering Hospital Items around the Hospital to where they were needed.
- Ensured confidentiality of patient information according to HIPAA standards.
- Understood Patient Privacy and HIPAA
Office Assistant
The Lowder Company
Lansing
2007 - 2010
- Maintained computers in office space to ensure operational efficiency
- Ordered Supplies
- Delivered paperwork to various locations, facilitating timely communication
- Delivered paperwork to different locations around the area
- Helped keep office organized
Education
High School Diploma -
Lansing Christian High School
Lansing, MI06-2001
General Studies
Lansing Community College
Lansing, MISkills
- Facility inspections
- Inventory control
- Budget management
- Payroll processing
- Financial management
- Safety compliance
- Bio-hazard waste removal
- Quality control
- Process improvement
- Process optimization
- Workflow management
- Training and development
- Staff management
- Team training
- Staff education
- Coaching and mentoring
- Staff development
- Employee motivation
- Goal-oriented
- Performance management
- Performance evaluation
- Documentation and reporting
- Effective communication
- Verbal and written communication
- Public speaking
- Customer service
- Customer relationship management
- Relationship building
- Expectation setting
- Conflict resolution
- Problem resolution
- Decision-making
- Time management
- Priority management
- Multitasking
- Schedule development
- Task delegation
- Continuous improvement
- Attention to detail
- Team building
- Idea development and brainstorming
- Computer skills
- MS office
- [Software] experience
- Idea development
- Industrial hygiene
- Equipment maintenance
- Supply ordering
- Processes and procedures
- Safety protocols
- Biohazard waste removal
- Epic software
- Equipment maintenance
- Customer relationship management
- Supply ordering
Affiliations
- Volunteer
- Swimming
- Boats
Timeline
Support Operation Services Supervisor
UMH Sparrow
07.2024 - Current
SOS Dispatcher
UMH Sparrow
06.2022 - 07.2024
Environmental Services Housekeeper
UMH Sparrow Hospital
08.2010 - 2016
Transport
UMH Sparrow Hospital
2016 - 2021
Office Assistant
The Lowder Company
2007 - 2010
High School Diploma -
Lansing Christian High School
General Studies
Lansing Community College