Park Services Lead
Nancy Vazquez
Universal Studios
APOPKA,FL
2
Languages
21
years of professional experience
Experienced Park Services Lead with a strong background in staff supervision, safety checks, and guest services. Skilled in training teams, coordinating daily operations, and keeping parks clean, safe, and visitor-ready.
Results-driven leader with extensive experience in park operations, custodial workflow management, and service recovery. Strong record of training staff, improving guest satisfaction, and responding to maintenance concerns quickly. Committed to safe, efficient, and well-run outdoor recreation facilities.
Professional in park management with a background in delivering superior park services and enhancing visitor satisfaction. Proven experience in maintaining park cleanliness and safety while leading dedicated team. Focused on team collaboration and achieving results, showcasing strong leadership and adaptability.
Work History
Park Services Lead
11 Years 3 Months- Supervised park services staff to maintain cleanliness, safety, and guest-ready presentation across assigned areas.
- Coordinated daily custodial workflows, assigning tasks and adjusting coverage for changing park conditions.
- Inspected attractions, walkways, and facilities to verify compliance with sanitation and safety standards.
- Trained team members on cleaning procedures, equipment use, and service expectations.
- Responded to guest concerns with prompt service recovery and efficient issue resolution.
- Monitored supply levels and restocked cleaning materials to support uninterrupted operations.
- Documented maintenance concerns and escalated hazards to appropriate departments for timely follow-up.
- Supported shift leads with labor coordination, communication, and workflow improvements across park services operations.
- Developed partnerships with local businesses, schools, or other organizations to expand outreach efforts and increase the park''s visibility within the community.
- Conducted staff performance evaluations to identify strengths, address weaknesses, and set goals for professional development or advancement opportunities.
- Increased visitor satisfaction by regularly evaluating guest feedback and implementing necessary changes in services or offerings.
- Fostered a positive work environment through effective communication, team-building activities, and recognition programs for outstanding employee performance.
- Maintained detailed records of all incidents, accidents, or injuries within the park premises, ensuring timely reporting as required by regulations.
- Checked on safety and operation of park equipment every week.
Housekeeping Supervisor
2 Years 3 Months- Supervised housekeeping teams to maintain guest rooms and public areas to cleanliness standards.
- Inspected rooms for quality, safety, and readiness before guest arrival.
- Trained new staff on cleaning procedures, equipment use, and service expectations.
- Coordinated daily room assignments to support efficient workflow and coverage.
- Resolved guest service concerns promptly, ensuring positive resort experience.
- Enforced sanitation, safety, and lost-and-found procedures across housekeeping operations.
- Communicated with front desk and engineering to complete room status updates and maintenance requests.
Airport Security Officer
5 Years 5 Months- Enforced airport access control and verified credentials at secure checkpoints
- Monitored CCTV, alarms, and restricted areas for suspicious activity
- Patrolled terminals, gates, and perimeter areas to deter unauthorized entry
- Responded to security incidents and coordinated with law enforcement personnel
- Inspected bags, cargo, and screening equipment for prohibited items
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
Education
High School Diploma
- Graduated with high honors; developed strong communication, teamwork, and time management skills
Skills
Facility maintenance
Guest engagement
Plant identification
Environmental education
Ecological monitoring
Safety inspections
Facility inspections
Outdoor recreation
Accomplishments
- Directed and mentored a cross-functional team of 20+ park services staff increasing staff retention by 30% over 6 years.
- Designed and executed monthly safety and operational training sessions resulting in a 25% decrease in workplace incidents and facility accidents.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Park Services Lead
Universal Studios
08.2015 - CurrentRead More
Housekeeping Supervisor
Disney's Animal Kingdom Lodge
12.2011 - 03.2014Read More
Airport Security Officer
Capitol Security
09.2005 - 02.2011Read More
Agustin Stahl
High School Diploma
Read More