Genesis Visalden Cruz

Orlando,FL

Summary

Versatile leader with a track record of enhancing team productivity and customer satisfaction at Universal Studios. Expert in facility upkeep and customer service, demonstrated through effective team training and operational improvements. Achieved significant enhancements in cleanliness and safety standards, showcasing strong team leadership and a commitment to excellence.

Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

years of professional experience

Work History

Park Services Lead

Universal Studios

04.2021 - Current

Serviced park restrooms to keep each free of trash, stocked with basic supplies and clean for guests.
Checked on safety and operation of park equipment every week.
Removed debris and waste from outdoor areas.
Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Monitored staff performance and provided feedback to drive productivity.
Collaborated with management to develop long-term strategies for housekeeping and janitorial department.

Deli Clerk- Seasonal

Walmart

07.2017 - 02.2018

Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Made food according to standard recipes with requested changes for customer satisfaction.
Learned other teammates' work tasks to train as backup.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Filled out daily shift log to record amount of food prepared, used and leftover.

Cashier Team Lead

Circle K

04.2016 - 07.2017

Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Learned duties for various positions and provided backup at key times.
Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

East River High School

Orlando, FL

05-2015

Skills

Heavy Equipment Operation
Facility Upkeep
Site Safety
POS Systems
Cash Handling

Customer Service
Customer Assistance
Policy Enforcement
Team Leadership

Languages

Spanish

Native or Bilingual