Brandon Finklea
Sharon Hill,PA
Summary
Dynamic and industrious individual with hands-on experience in office administration and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Information Center Representative/Office Administrator
Community College of Philadelphia
05.2025 - Current
- Assisted Octavius V. Catto Scholarship staff with clerical and administrative needs to maximize efficiency and team productivity.
- Managed and balanced budget.
- Procured supplies and other items.
- Managed calendar for Executive Director.
- Organized travel for Scholarship staff including arranging transportation and lodging.
- Oversaw and maintained departmental inventories, generated periodic inventory reports, anticipated and planned for needed supplies.
- Monitored and screened visitors, including Scholarship Scholars to verify accessibility to inter-office personnel.
- As an Information Center Representative, I provided information (including College procedures and policies) to current and prospective students and the general public.
Fingerprint Operator
Wellnesssmart, MD
08.2021 - 12.2024
- Conducted electronic fingerprinting enrollments for FBI background checks, ensuring compliance with all regulatory requirements.
- Created and managed employee schedules for a team of four, optimizing resource allocation and operational efficiency.
- Oversaw inventory management for office supplies related to fingerprinting and wellness services, including ordering and restocking.
- Safeguarded patient confidentiality by maintaining secure records in accordance with HIPAA regulations.
- Developed and distributed marketing communications to current and prospective clients, enhancing business relationships.
- Facilitated correspondence with current and prospective business clients regarding invoices and service inquiries.
Claims Representative
Heffler Claims (Randstad USA)
09.2019 - 06.2020
- Managed over 70 inbound calls daily from claims members involved in class action lawsuits, providing exceptional customer service.
- Accurately entered and recorded class members' information, assisting with claim filings and ensuring timely resolution of issues.
- Conducted follow-ups with customers on unresolved claims, addressing deficiencies to enhance customer satisfaction.
Customer Service Manager
Foodie Call
10.2013 - 08.2014
- Conducted interviews and recruited prospective employees and contract drivers, strengthening the team.
- Resolved customer complaints effectively, prioritizing satisfaction and fostering loyalty.
- Trained and mentored team members on performance-driven strategies and customer service best practices.
- Managed the company’s social media presence, including platforms such as Facebook, Twitter, and Pinterest.
- Supervised 7-10 customer service representatives and 10-20 contract delivery drivers per shift, ensuring operational excellence.
Education
Associate of Science - Criminal Justice
Community College of Philadelphia
Philadelphia05-2026
Proficiency Certificate - Digital Investigations
Community College of Philadelphia
Philadelphia, PA12-2025
Associate of Applied Science - Paralegal Studies
Community College of Philadelphia
Philadelphia, PA05-2024
Skills
- Microsoft 365
- Call center experience
- Data entry proficiency
- Supplier relationship management/procurement
- Customer service
- Business correspondence
- Calendar management
- Payment processing
- Supply ordering
- Office administration
- Attention to detail
- Research and data analysis
Timeline
Information Center Representative/Office Administrator
Community College of Philadelphia
05.2025 - Current
Fingerprint Operator
Wellnesssmart, MD
08.2021 - 12.2024
Claims Representative
Heffler Claims (Randstad USA)
09.2019 - 06.2020
Customer Service Manager
Foodie Call
10.2013 - 08.2014
Associate of Science - Criminal Justice
Community College of Philadelphia
Proficiency Certificate - Digital Investigations
Community College of Philadelphia
Associate of Applied Science - Paralegal Studies
Community College of Philadelphia