Resourceful Small Business Owner experienced in customer relationship and crisis management. Enhanced customer loyalty and retention through innovative marketing strategies and effective communication. Thrives in hands-on, fast-paced environments.
Overview
11
11
years of professional experience
Work History
Small Business Owner
Fisher's Detailing & Auto Services
Miller, South Dakota
04.2023 - Current
Managed all aspects of business operations as the sole proprietor.
Implemented marketing strategies to attract new customers and retain existing ones.
Developed customer relationships through excellent service and communication.
Oversaw scheduling and coordination of appointments for clients.
Identified new technologies that could be used to improve efficiency and productivity.
K9 Deputy Sheriff
Hand County Sheriff's Office
Miller, sd
06.2020 - Current
Patrolled assigned areas to deter crime and provide community support.
Responded to emergency calls, assisting in crisis management and public safety.
Prepared detailed reports on incidents, arrests, and investigations for documentation.
Sales Retention Specialist
Premier Bankcard
Watertown, South Dakota
07.2017 - 06.2020
Developed retention strategies that enhanced customer loyalty and engagement.
Resolved customer complaints efficiently, contributing to improved customer satisfaction.
Engaged new customers to promote benefits of activating their credit card accounts. following application to encourage account activation for benefits of card credit card.
Sales Associate
Walmart
Watertown, South Dakota
02.2015 - 06.2017
Assisted customers with product selection and inquiries.
Processed transactions accurately at the cash register.
Maintained organized and stocked merchandise displays.