Brandon Flagg
Raeford,NC
Summary
Reliable , Flexible, Hardworking, open-minded, resourceful & Doing due diligence for veterans & Surviving Spouses. With 8 years’ of experience in assisting veterans with completing initial application, or reopening exiting claims for compensation researching medical conditions and obtain necessary medical records and statements from physicians to support the claim
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Service-minded professional with background in customer service and conflict resolution. Well-versed in handling client queries, troubleshooting issues, and managing customer complaints with patience and efficiency. Strong communication skills coupled with ability to foster positive relationships with clients and colleagues alike. Proven track record of improving customer satisfaction levels in previous roles.
Overview
20
20
years of professional experience
Work History
Veteran Service Officer
Hoke County Veteran Services
Raeford, NC
10.2016 - Current
- Responded promptly to emails from customers seeking assistance or answers to questions.
- Provided customer service and support to clients, responding to inquiries in a timely manner.
- Performed administrative duties such as data entry, filing, and record keeping.
- Ability to gather supporting documentary evidence and presenting claims for benefits before the U.S. Department of Veterans.
- Extensive knowledge of Title 38 CFR, M-21, and NCGS 165 as well as the ability to act as a Veterans Advocate.
- Must possess interviewing skills, interpersonal skills, and the ability to listen to and understand the veterans needs.
- Thorough knowledge of State and Federal laws, rules and regulations pertaining to veteran's services and benefits and functioning of the Veterans Administration.
- Ability to recognize the needs of veterans and their dependents, determine the course of action to be followed, and pursue action to a justifiable conclusion.
- Ability to establish and maintain favorable working relationships with other members of the department, other government agencies, service organization and the general public.
- Some knowledge of the human anatomy and the effect of disease and injury to the body as well as some knowledge of human psychology.
- Strong customer service skills.
- Supervisory experience.
- Demonstrated experience working with Microsoft Office.
Automated Logistical Specialist (92A)
Army Reserve
Lumberton, NC
05.2015 - 02.2018
- Provided training and guidance to new personnel on automated logistical processes.
- Analyzed inventory trends and forecast future needs based on historical usage patterns.
- Performed maintenance checks on vehicles used to transport supplies.
- Resolved problems related to ordering, receiving, stocking, issuing, shipping or transporting supplies.
Automated Logistical Specialist (92A)
Army
El Paso, TX
05.2010 - 05.2014
- Logistics specialists manage the particulars surrounding procurement, maintenance, and transportation of military materiel, facilities, and personnel. They develop, evaluate, monitor, and supervise logistics plans and programs including war readiness materiel, deployment, employment, and support planning
- Resolved problems related to ordering, receiving, stocking, issuing, shipping or transporting supplies.
- Provided training and guidance to new personnel on automated logistical processes.
- Developed a system to track all supplies using barcode scanners.
- Performed maintenance checks on vehicles used to transport supplies.
- Organized storage areas for efficient retrieval of materials.
- Created reports on inventory levels, movement of items, and stock requirements.
- Maintained and updated automated supply systems, including Standard Army Retail Supply System and Global Combat Support System-Army.
Correctional Officer
Hoke county Department of Correction
Raeford, NC
10.2007 - 12.2009
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Inspected cells and conducted random searches of common areas.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
Dishwasher
Miyabi Japanese Steak House
Fayetteville, NC
01.2005 - 04.2007
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Replenished soap dispensers with detergent when necessary.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Sanitized surfaces after each use following standard sanitation practices.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
Education
High School Diploma -
Camp Zama American High School
Japan06-2002
Some College (No Degree) - Health and Fitness
Fayetteville Technical Community College
Fayetteville, NCSkills
- Client meetings
- Proficient Using VBMS
- Research and facts collecting
- Client Needs Assessments
- Community Outreach
- Client Advocacy
- Maintaining Client Records
- Customer Service
- Active Listening
- Relationship Building
- Client Assistance Referrals
- Collaboration and Teamwork
- Client Home Visits
- Multitasking
- Reporting and documentation
- Interviewing skills
- Written and verbal communication
Timeline
Veteran Service Officer
Hoke County Veteran Services
10.2016 - Current
Automated Logistical Specialist (92A)
Army Reserve
05.2015 - 02.2018
Automated Logistical Specialist (92A)
Army
05.2010 - 05.2014
Correctional Officer
Hoke county Department of Correction
10.2007 - 12.2009
Dishwasher
Miyabi Japanese Steak House
01.2005 - 04.2007
High School Diploma -
Camp Zama American High School
Some College (No Degree) - Health and Fitness
Fayetteville Technical Community College
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