Open To Work
Brandon Fleming
Technical Support Specialist / Service Specialist
Cabot,AR
Work Preference
Summary
Dedicated Technical Support Specialist with expertise in troubleshooting and coordinating service projects. Known for excellent customer communication and precise documentation, contributing to successful installations and high client satisfaction in municipal and industrial sectors.
Overview
12
12
years of professional experience
Work History
Sales & Engineering Technical Support Specialist
Jack Tyler Engineering, Inc.
Little Rock, AR
04.2025 - 01.2026
- Provided technical support to clients & team members (engineering personnel & field technicians), resolving issues efficiently through troubleshooting and clear communication.
- Responsible for selecting & configuring rotating equipment based on system demands. Primarily municipal & industrial wastewater processes.
- Provided price quotes to clients and sales personnel as aftermarket projects. Aftermarket projects were deemed installation of selected equipment with coordinating across departments to ensure successful installations.
Lead Service Writer
Jack Tyler Engineering, Inc.
Little Rock, AR
02.2023 - 04.2025
- Managed customer inquiries and service requests, ensuring prompt resolution and high satisfaction.
- Coordinated service schedules, optimizing technician availability and workload distribution.
- Assisted in maintaining accurate service records using company-specific software systems.
- Collaborated with team members to enhance workflow processes and improve operational efficiency.
- Provided training support to new staff on service writing procedures and system usage.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
Service Writer
Jack Tyler Engineering, Inc.
Little Rock, AR
03.2021 - 02.2023
- Coordinated service requests and communicated effectively with clients to ensure timely completion.
- Maintained accurate records of service orders, tracking job status and parts availability.
- Assisted technicians by providing detailed service documentation and facilitating workflow efficiency.
- Analyzed customer concerns to identify root causes and recommend appropriate solutions.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
Business & Fiber to the Home Technician
Fidelity Communications
Benton, AR
11.2018 - 03.2021
- Operated and maintained telecommunications equipment to ensure optimal performance.
- Diagnosed technical issues and implemented effective solutions for customer satisfaction.
- Collaborated with cross-functional teams to streamline installation processes, improving service delivery times.
- Trained junior technicians on best practices and troubleshooting techniques, fostering skill development.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Apprentice Electrician
Gigerich Electrical, Inc.
Hot Springs, AR
11.2016 - 11.2018
- Assisted in installation and maintenance of electrical systems, ensuring compliance with safety standards.
- Collaborated with senior electricians to troubleshoot electrical issues efficiently.
- Operated hand and power tools for wiring and lighting installations, enhancing operational efficiency.
- Trained new apprentices on safety protocols and proper use of tools to foster a safe work environment.
- Pulled wire through conduits and through holes in walls and floors.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians in diverse installation projects.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
Sales Associate
Advanced Auto Parts
Hot Springs, AR
03.2014 - 11.2016
- Provided exceptional customer service to enhance shopping experience and drive repeat business.
- Assisted customers in locating products and understanding features, leading to informed purchasing decisions.
- Maintained accurate inventory levels through regular stock checks and effective merchandising techniques.
- Trained new sales associates on company policies, product knowledge, and sales strategies to ensure seamless onboarding.
Education
High School Diploma -
Malvern High School
Malvern, AR05-2014
Skills
- Technical Troubleshooting
- Customer support
- Remote diagnostics
- Telecommunications
- Accurate documentation
- Problem resolution
- Customer service expert
- Service support
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you re not willing to learn, no one can help you. If you are determined to learn, no one can stop you.
Zig Ziglar
Interests
Music
College Sports - Arkansas
Vintage Cars / Autos
Timeline
Sales & Engineering Technical Support Specialist
Jack Tyler Engineering, Inc.
04.2025 - 01.2026
Lead Service Writer
Jack Tyler Engineering, Inc.
02.2023 - 04.2025
Service Writer
Jack Tyler Engineering, Inc.
03.2021 - 02.2023
Business & Fiber to the Home Technician
Fidelity Communications
11.2018 - 03.2021
Apprentice Electrician
Gigerich Electrical, Inc.
11.2016 - 11.2018
Sales Associate
Advanced Auto Parts
03.2014 - 11.2016
High School Diploma -
Malvern High School