Summary
Overview
Work History
Education
Skills
Certifications
Languages
Timeline
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Richard Pierce

Sierra Vista,AZ

Summary

Qualified Advanced Technical Support Specialist with 6 years of RF, I.T. and customer service experience. Provides comprehensive netwrok support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Overview

6
6
years of professional experience

Work History

Broadcast Engineering Technical Support Specialist

DIRECTV
10.2022 - Current
  • Provide remote support for a wide range of software and hardware issues,
  • Conducted regular system maintenance tasks, ensuring optimal performance and minimizing downtime for endusers.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Monitored system performance metrics regularly identifying potential areas of concern proactively addressing them before impacting users negatively.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

Field Engineer

Southwest Systems Enterprise Communications
11.2021 - 10.2022
  • Improved project efficiency by implementing advanced troubleshooting techniques and optimizing equipment performance.
  • Enhanced client satisfaction by providing timely and accurate technical support for complex issues.
  • Designed and deployed WLAN topologies for large scale enterprise facilities
  • Collaborated with multidisciplinary teams to develop innovative solutions for challenging field problems.

Multi-channel Transmissions Systems Operator

U.S. Army Active Duty
10.2017 - 11.2021
  • Enhanced communication efficiency by managing and operating multichannel transmission systems.
  • Ensured reliable data transmission for mission success by troubleshooting and repairing complex signal equipment.
  • Streamlined operations with the installation, operation, and maintenance of tactical communications systems.
  • Improved network performance by conducting thorough inspections on satellite communication systems.

Education

Bachelor of Science - Cloud Computing

Western Governors University
Salt Lake City, UT
01.2025

Skills

  • Technical Troubleshooting
  • Remote Diagnostics
  • Hardware Upgrades
  • Local Area Network (LAN) Engineering
  • Hardware Configuration
  • Telecommunications

Certifications

CompTIA A+

CompTIA Net+

CompTIA Sec+

LPI Linux Essentials

Languages

Chinese (Mandarin)
Limited Working

Timeline

Broadcast Engineering Technical Support Specialist

DIRECTV
10.2022 - Current

Field Engineer

Southwest Systems Enterprise Communications
11.2021 - 10.2022

Multi-channel Transmissions Systems Operator

U.S. Army Active Duty
10.2017 - 11.2021

Bachelor of Science - Cloud Computing

Western Governors University

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