Brandon Foley
Pittsburgh,PA
Summary
Results-driven professional skilled in crisis management, internal communications, and community relations. Proven ability to enhance communication strategies and deliver exceptional customer service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Ems Communications Specialist
Center of Emergency Medicine Upmc
Pittsburgh, PA
09.2012 - Current
- Developed and implemented communication strategies to enhance internal messaging across departments.
- Coordinated public relations efforts to promote emergency medicine initiatives within the community.
- Created and managed content for digital platforms, improving engagement with target audiences.
- Collaborated with healthcare professionals to draft press releases and informational materials.
- Trained staff on effective communication practices, enhancing overall team performance and messaging consistency.
- Established protocols for crisis communication, ensuring timely and accurate information dissemination during emergencies.
- Managed crisis communication situations, protecting company reputation and minimizing negative impact on stakeholders.
- Answered client queries and complaints to provide strong customer service.
- Coordinated with cross-functional teams to ensure consistent messaging across all channels.
- Built and maintained positive relationships with public by utilizing strategic plans.
Emt Supervisor
Guardian Angel Ambulance
West Mifflin, PA
06.2000 - 09.2012
- Supervised emergency medical response teams to ensure efficient patient care and safety protocols.
- Coordinated training programs for new EMTs, enhancing skill development and team performance.
- Implemented quality assurance measures, improving compliance with state regulations and best practices.
- Developed operational procedures, increasing response time and resource allocation efficiency.
- Managed communication between dispatch and field units, optimizing coordination during emergency situations.
- Led community outreach initiatives to promote health education and enhance public awareness of emergency services.
- Analyzed incident reports to identify trends, recommending strategic improvements for service delivery.
- Evaluated EMT performance regularly through ride-alongs, providing constructive feedback for continuous improvement.
- Ensured high-quality patient care through regular audits of EMT performance and addressing areas of improvement.
- Promoted teamwork among staff members through regular team-building activities and open communication channels.
- Coordinated with dispatch centers to optimize call prioritization, improving overall response time and resource allocation.
- Managed inventory and equipment maintenance, reducing downtime due to faulty or missing supplies.
- Reduced response times by optimizing ambulance routes and strategically allocating resources during peak hours.
- Developed effective incident debriefing processes that facilitated learning from past experiences an improved future responses.
- Updated internal policies as needed based on changes in state regulations or industry standards, ensuring full compliance at all times.
- Collaborated with local hospitals to improve patient handoff procedures, resulting in smoother transitions and better overall outcomes.
Education
Emt/ Parmedic
Ccac
Pittsburgh06-1999
Skills
- Internal communications
- Event coordination
- Social media management
- Marketing
- Crisis management
- Brand promotion
- Photography
- Problem-solving
- Multitasking Abilities
- Customer service
- Decision-making
- Community relations
- Schedule coordination
Accomplishments
- Supervised team of 100 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Collaborated with team of city in the development of local residents easier access to 911.
- Achieved improved team scheduling by completing maken a new program with accuracy and efficiency.
Certification
- emt License - 2000-2028
Timeline
Ems Communications Specialist
Center of Emergency Medicine Upmc
09.2012 - Current
Emt Supervisor
Guardian Angel Ambulance
06.2000 - 09.2012
Emt/ Parmedic
Ccac
Emt of the year for 2002 My response to the Kennywood disaster
A microburst hit Kennywood park I had to organize all the ambulance response from my company and save a little girl that no one saw