Brandon Forsht
Columbus
Summary
Front End Team Leader experienced in managing diverse teams and optimizing workflows to enhance productivity. Achieved significant improvements in team efficiency and successful completion of high-stakes projects through effective communication and problem-solving skills. Retail management professional focused on motivating staff for continuous improvement and exceptional customer service delivery.
Overview
35
35
years of professional experience
Work History
Front-end team leader/designer
Flower Station
Somerset
01.2024 - Current
- Led team members in daily operations to foster collaboration and productivity.
- Managed daily operations of showroom to enhance customer experience and streamline service.
- Handled standing orders for corporate accounts to ensure timely fulfillment and client satisfaction.
- Assisting with floral design and installations
- Overseeing plant inventory/ordering
- Maintaining plants in-shop and offsite for clients.
- Coordinated daily operations to ensure smooth workflow and efficiency.
- Resolved customer inquiries and complaints promptly and professionally.
Co-Owner
Boukakuan Japanese Tea House and Garden
Columbus
01.2000 - Current
- Maintaining social media and other promotional activities
- Planning and executing events, including kaiseki tea gatherings
- Upkeep of site and garden
- Assisting in off site demonstrations
- Coordinated events to promote cultural appreciation and community engagement.
Floral Team Leader
Wegmans
Mt Laurel
03.2016 - 01.2024
- Managing large custom orders for weddings and funerals
- Oversaw e-commerce rollout to enhance customer access to products
- Maintained inventory levels to support consistent product availability for customers
- Supervised team members during daily operations to ensure efficiency.
- Trained new employees on store policies and customer service standards.
- Maintained inventory levels to ensure product availability
- Coordinated inventory management and restocking procedures to streamline operations.
- Overseeing e-commerce rollout
Demo Specialist
Whole Foods Market
01.2006 - 01.2016
- Led interactive cooking classes for participants of all skill levels.
- Creating recipes/meal plans and conducting live cooking demonstrations featuring them.
- Collaborated with Team Leaders to plan and execute promotional demonstrations, aligning with marketing strategies
- Worked in multiple departments including, floral, customer service, specialty cheese, and marketing
- Managed team financials and labor, overseeing ordering and inventory processes
- Supervised team members in daily operations.
- Managed closing operations during night shifts.
- Worked across various locations to support operations.
Document Lead
Bristol Myers Squibb
01.2001 - 01.2005
- Compiled and submitted dossiers to the FDA for new drug approvals
Supervisor
The Blair County Historical Society
01.1992 - 01.2000
- Led tour guide staff to ensure high-quality visitor experiences
- Provided insights during board discussions to enhance organizational growth
Education
Bachelor of Science - Biology
Pennsylvania State University
University Park, PAMaster of Science - Landscape Design
Columbia University
New YorkSkills
- E-commerce oversight
- Visual merchandising
- Floral design
- Inventory management
- Team management
- Employee training
- Process optimization
- Customer relationship management
- Problem solving
- Continuous learning mindset
Nonprofit Work
- Urasenke Tankokai Philadelphia, Board member and Vice President
- Ikebana International #71 Philadelphia Chapter, Board member
Previous Work Experience
- Bristol Myers Squibb, 01/01/01, 12/31/05, Document Lead, Compiled and submitted dossiers to the FDA for new drug approvals
- The Blair County Historical Society, 01/01/92, 12/31/00, Supervised the tour guide staff, Served as a board member
Other Relevant Information
- SERV Safe certified (expired)
- Very proficient in all Microsoft Office applications
Timeline
Front-end team leader/designer
Flower Station
01.2024 - Current
Floral Team Leader
Wegmans
03.2016 - 01.2024
Demo Specialist
Whole Foods Market
01.2006 - 01.2016
Document Lead
Bristol Myers Squibb
01.2001 - 01.2005
Co-Owner
Boukakuan Japanese Tea House and Garden
01.2000 - Current
Supervisor
The Blair County Historical Society
01.1992 - 01.2000
Bachelor of Science - Biology
Pennsylvania State University
Master of Science - Landscape Design
Columbia University