Jamie Gast
Fullerton,CA
Summary
Results-driven Associate Business Development Manager with 13 years in Food Brokerage and Consumer Packaged Goods, alongside 22 years in Customer Service and Client Relations. Expertise in strengthening client relationships and supporting business initiatives. Strong problem-solving and communication skills contribute to high productivity and effective teamwork.
Overview
19
19
years of professional experience
Work History
Client Service Coordinator
Epic Sales Partners
Irvine, California
01.2025 - Current
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues, enhancing client satisfaction.
- Demonstrated strong problem-solving skills, efficiently resolving issues to maintain smooth operations.
- Processed customer requests for date changes, order modifications, and new items.
- Collaborated with Key Account Managers to execute deal sheets based on client-approved planners.
- Proficient in proprietary systems and portals such as APP, GenWeb, 1World Sync, SV Harbor, and Smart & Final.
- Maintenance of new and existing SKUs, including price changes.
Associate Business Development Manager
Rsquared Solutions
Irvine, CA
08.2021 - 01.2025
- Comprehensive communication with the clients and customers to ensure outstanding customer service
- Executed promotional plans developed in collaboration with clients and sales team to enhance product visibility
- Monitored ecommerce performance for all clients to identify trends and optimize strategies
- Proactively recommended solutions and resolved issues through independent analysis and problem-solving
- Maintenance of new and existing SKUs, including price changes
- Proficient in proprietary systems and portals such as Periscope, DemandTec, GenWeb, DPI, 1World Sync, Raley's, and Oracle
- Executed tasks related to prior responsibilities
- Formerly Advantage Solutions
Business Financial Administrator
Rsquared Solutions
Anaheim, CA
04.2013 - 08.2021
- Facilitated repayments while managing receivables and collections to ensure timely cash flow.
- Maintained claims, deductions, and promotional materials in ECM Document Management System for efficient access and organization.
- Reconciled orders to verify accuracy and completeness in the inventory system.
- Acted as a liaison for the Sales Team and other support staff.
- Enters and processes orders accurately and timely
- Formerly Advantage Solutions
Talent Acquisition Human Resources
Rsquared Solutions
Anaheim, CA
06.2011 - 04.2013
- Coordinated candidate pre-employment drug screening and background checks, ensuring compliance with hiring standards
- Audited pre-employment documents for accuracy prior to onboarding, facilitating smooth transition for new hires
- Utilizing ADP for new-hire employment information and verifications
- Contributed to development of employee manual for human resources department, enhancing clarity of policies and procedures
- Verified employment eligibility and citizenship status for candidates in the United States.
- Formerly Advantage Solutions
Customer Service Representative
Nordstrom Federal Savings Bank
05.2007 - 06.2011
- Facilitated new account openings by processing applications efficiently
- Assisted consumers with inquiries regarding credit card balances, payments or credits, and other various transactions
- Conducted thorough reviews of consumer credit checks to ensure accuracy
- Documented consumer-specific needs to maintain accurate account history and improve service delivery.
Education
Baking & Pastry - Baking & Pastry
The Art Institute of Orange County
3601 W Sunflower Ave, Santa Ana, CA 9270406.2008
Skills
- Customer service excellence
- Client management
- E-commerce oversight
- Order processing
- PC systems proficiency
- Proprietary systems expertise
- Microsoft Office suite
- Attention to detail
- Detail orientation
- Time management
- Multitasking abilities
- Problem-solving skills
- Team collaboration
- Prompt communication
- Adaptability and reliability
- Professional demeanor
- Administrative support capabilities
- Follow-up skills
References
AVAILABLE UPON REQUEST
Timeline
Client Service Coordinator
Epic Sales Partners
01.2025 - Current
Associate Business Development Manager
Rsquared Solutions
08.2021 - 01.2025
Business Financial Administrator
Rsquared Solutions
04.2013 - 08.2021
Talent Acquisition Human Resources
Rsquared Solutions
06.2011 - 04.2013
Customer Service Representative
Nordstrom Federal Savings Bank
05.2007 - 06.2011
Baking & Pastry - Baking & Pastry
The Art Institute of Orange County