Shari Field Lester
Cleveland
Summary
Energetic Client Service Coordinator experienced in enhancing customer satisfaction through effective communication and collaboration. Drove productivity by leveraging advanced administrative support skills and maintained strong relationships with leadership and colleagues. Prioritized tasks and managed client relationships to address concerns and improve service delivery.
Overview
23
23
years of professional experience
Work History
Client Service Coordinator
Assurant, Inc
175 W Jackson Blvd, Suite 810
01.2009 - Current
- Collaborated with cross-functional teams to identify and implement service improvements, enhancing client satisfaction.
- Maintained detailed records of client interactions in the CRM system for future reference.
- Provided training and support to new team members on client service protocols.
- Built strong client relationships through consistent communication and proactive follow-up.
- Delivered timely responses to client inquiries and resolved issues promptly, ensuring high levels of customer satisfaction.
- Developed strategies for dealing with difficult customers while maintaining a professional demeanor.
- Coordinated the implementation of new projects, ensuring that all deadlines were met or exceeded.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
Assistant Medical Practice Manager
Concord Hospital - Internal Medicine
Concord
09.2003 - 11.2008
- Supervised daily operations of internal medicine practice at Concord Hospital.
- Managed scheduling and patient flow to optimize clinic efficiency.
- Coordinated staff training and development programs, enhancing clinical personnel skills and improving patient care.
- Facilitated communication between physicians, staff, and patients, strengthening care coordination and patient satisfaction.
- Motivated staff by offering direction and providing constructive feedback.
- Created and maintained electronic record management (EMR) systems, streamlining data storage and enabling efficient report generation.
- Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Education
Bachelor of Science - Physical Sciences
Plymouth State University
Plymouth, NH05-1982
Skills
- Client relationship management
- Account Management
- Customer service excellence
- Client-focused
- Customer-centric approach
- Salesforce experience
- CRM Systems
- Records management
- File management
- Microsoft Office
- Issue resolution
- Meeting deadlines
- Priority management
- Multitasking
- Quick learner
- Results-oriented
- Priority management
Timeline
Client Service Coordinator
Assurant, Inc
01.2009 - Current
Assistant Medical Practice Manager
Concord Hospital - Internal Medicine
09.2003 - 11.2008
Bachelor of Science - Physical Sciences
Plymouth State University