Madison Dooley
Mount Sterling,Kentucky
Summary
Motivated and responsible creator that is ready to share ideas and creativity with others. Hardworking, consistent, and flexible nature, who is able to adapt to the trends and changes of the online world and exceed expectations to meet a common goal.
Overview
9
9
years of professional experience
Work History
Client Service Coordinator
Gateway Children's Services
Mount Sterling, Kentucky
01.2026 - Current
- Coordinated client communication and service requests for children's support programs.
- Developed strong relationships with clients through regular contact and follow-up communication.
- Managed scheduling and logistics for client appointments and services.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
- Collaborated with the marketing team on promotional campaigns targeting existing customers.
Small Business Owner
07.2020 - Current
- Created 2,000 + posts over the last three years to curate a cohesive and aesthetically pleasing feed on Instagram with 108K + followers
- Has made, packaged, and sent over 4,500 orders and 16,000 items since the beginning of this position in 2020
- Collaborates with fellow creators and brands to create content together, whether it be for leisure or an advertisement.
- Familiar with creating targeted advertisements that are eye-catching and informative.
Online Grocery Senior Employee
Walmart
03.2020 - 09.2020
- Worked on foot 8-10 hours at a time
- Quickly picked out items and delivered them to customers in the height of COVID-19
- Trained new employees for my position
Photographer Assistant/ Office Administrator
01.2018 - 01.2020
- Successfully managed emails with dozens of clients
- Spent full weekends on the road for wedding photography, videography, and build up/take down of equipment
- Made connections with clients, fellow photographers, and vendor owners and others to makes sales and ensure quality.
Education
Bachelors of Science - Psychology
Southwestern Oklahoma State University
Weatherford, OK01-2022
Skills
- Product Management
- Active Listening
- Good Communication Skills
- Adaptability
- Attention to Detail
- Flexibility
- Lightroom
- Etsy Seller
- Procreate
- Canva
- Wordpress
- Client relationship management
- Quality control
- Service coordination
- Digital communication
- Content marketing strategy
- Team collaboration
- Stress management
- Problem solving
- Escalation management
- Call center experience
- Client support
Applications
- Lightroom
- Etsy Seller
- Procreate
- Canva
- Wordpress
Timeline
Client Service Coordinator
Gateway Children's Services
01.2026 - Current
Small Business Owner
07.2020 - Current
Online Grocery Senior Employee
Walmart
03.2020 - 09.2020
Photographer Assistant/ Office Administrator
01.2018 - 01.2020
Bachelors of Science - Psychology
Southwestern Oklahoma State University