Brandon Foshee
Dallas,TX
Summary
Hardworking and dedicated E-commerce specialist with a background in customer service aspiring to launch a career in the IT sector. Adept at creating exceptional customer experiences through strategic feedback and coaching and motivated by a passionate commitment to continuous learning.
Overview
13
13
years of professional experience
Skills
- Conflict Resolution
- Customer Service Management
- Customer Support
- Problem Solving
- Quality Assurance
- Search Engine Optimization
- Team Development
- Technical Support
Work History
E-Commerce Specialist
Billings Productions, Inc.
06.2022 - Current
- Manage website design, inventory procurement, and gift shop displays
- Research trending key words to increase SEO and increased online order revenue by 109%
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
Store Manager
GameStop, Inc.
07.2017 - 04.2022
- Strategic planning and execution of day-to-day operations of store in line with company's mission statement of exceeding sales and profit by making service matter
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Analyzed P&L and successfully exceeded annual sales targets of over $1.5 million
Assistant Store Manager
GameStop, Inc.
02.2016 - 07.2017
- Assisted store manager in execution of operations, sales, and talent acquisition
- Supported store manager in driving sales through excellent guest service and maintained guest loyalty sign-ups of over 20%
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings to over 90%
Senior Guest Advisor
GameStop, Inc.
09.2013 - 02.2016
- Directly supervise staff and conduct daily tasking
- Resolved guest complaints and followed up to confirm guest satisfaction with solution
Night Stocker
Crescent Resources, LLC.
Fort Worth, TX
06.2011 - 08.2013
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Assisted in development of trainees, providing instruction, and support to optimize readiness.
Education
No Degree - Computer Science And Programming
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Springtown High School
Springtown, TX05.2010
Hobbies and Interests
- Artificial Intelligence
- Books
- Journaling
- Meditation
- Personal Growth
- Traveling
- Video Games
Timeline
E-Commerce Specialist
Billings Productions, Inc.
06.2022 - Current
Store Manager
GameStop, Inc.
07.2017 - 04.2022
Assistant Store Manager
GameStop, Inc.
02.2016 - 07.2017
Senior Guest Advisor
GameStop, Inc.
09.2013 - 02.2016
Night Stocker
Crescent Resources, LLC.
06.2011 - 08.2013
No Degree - Computer Science And Programming
Tarrant County College District
High School Diploma -
Springtown High School
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