Summary
Overview
Work History
Education
Skills
Timeline
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Raphael Hyam

Los Angeles,California

Summary

Multi-tasking Pricing Analyst with expertise maintaining pricing models and evaluating customer costs. Analyzed business objectives and researched competitor pricing to pinpoint ideal pricing strategies. Worked smoothly under pressure with poise and composure. Self-motivated professional with a background conducting market research and implementing pricing methodologies. A determined Pricing Analyst with exceptional data assessment, relationship building and writing skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

E-Commerce Specialist

West Valley Distribution
01.2008 - Current
  • Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods

Order Processing Agent & Pricing Analyst

Barry's Ticket Service
12.2017 - 06.2020
  • Monitored competitors' pricing activities to make effective decisions that would improve company revenue
  • Assessed profitability in effort to make adjustments using both company and marketplace data to develop decisive pricing
  • Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws
  • Developed and maintained database of cost information to use most up-to-date and relevant data in estimates

Sales Manager

The HDTV Spot
09.2014 - 02.2016
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits

Internet Sales Associate

Sell The Universe Inc
05.2008 - 06.2012
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods
  • Improved monthly sales with successful marketing, sales and customer relations approaches
  • Established and maintained e-commerce website to promote and sell products
  • Tested website features and functionality for optimal performance
  • Analyzed customer feedback to identify areas of improvement in online shopping experience

Customer Service Associate

Buying Apples Inc
06.2010 - 05.2012
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Kept detailed records of customer interactions to track and resolve issues quickly
  • Provided customer feedback to management and identified areas of improvement for products and services
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

Independent Distributor & Nutrition Coach

Herbalife International
06.2010 - 05.2012
  • Delivered orders to customers to drive full satisfaction
  • Maintained positive relationships with customers to promote continued business opportunities
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders
  • Maintained records of sales and customer information to support accuracy
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling

Education

Bachelor of Arts - Sociology

University of California, Santa Barbara
Santa Barbara, CA
06.2014

GED -

Los Angeles Pierce College
Woodland Hills
06.2012

Skills

  • Critical Thinking
  • Sales Strategy Development
  • Relationship Building
  • Problem-Solving
  • Public Speaking
  • Clear Communication
  • Order Fulfillment
  • Internet Savvy
  • Technical Support
  • Conflict Resolution
  • Customer Service and Care
  • Creative thinking
  • Market Tracking and Research

Timeline

Order Processing Agent & Pricing Analyst

Barry's Ticket Service
12.2017 - 06.2020

Sales Manager

The HDTV Spot
09.2014 - 02.2016

Customer Service Associate

Buying Apples Inc
06.2010 - 05.2012

Independent Distributor & Nutrition Coach

Herbalife International
06.2010 - 05.2012

Internet Sales Associate

Sell The Universe Inc
05.2008 - 06.2012

E-Commerce Specialist

West Valley Distribution
01.2008 - Current

Bachelor of Arts - Sociology

University of California, Santa Barbara

GED -

Los Angeles Pierce College
Raphael Hyam