Brandon Fuentes
Honolulu,HI
Summary
Versatile professional skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with many years of experience working in retail settings.
Customer Sales and Service Specialist known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and upselling techniques. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Seasoned in customer sales and service with a focus on fostering strong business relationships. Specialized strength in identifying customer needs, implementing effective solutions, and delivering high-quality service. Known for problem-solving skills and ability to boost customer satisfaction levels. Have improved processes and systems at previous workplaces leading to enhanced operational efficiency.
Driven Sales Service Representative with successful background building new customer relationships and revenue streams. Connects with customers using service-oriented approach to understand and meet unique needs. Excellent presentation and communication skills honed over extensive sales background.
Overview
5
5
years of professional experience
Work History
Assistant Warehouse Manager
HammerHead Spearguns
Kapolei, HI
08.2024 - Current
- Ensured accuracy of shipping and receiving documents.
- Monitored inventory levels to ensure efficient stock control.
- Developed and implemented safety policies and procedures for warehouse staff.
- Coordinated with other departments to ensure timely order fulfillment.
- Maintained records of goods received, stored, shipped, or in process.
- Oversaw the loading and unloading of incoming and outgoing shipments.
- Resolved customer complaints regarding deliveries, quality issues.
- Inspected warehouse areas to identify potential hazards and unsafe conditions.
- Established processes to improve efficiency of warehouse operations.
- Analyzed data related to supply chain management activities such as delivery times, cost savings.
- Collaborated with vendors to negotiate service contracts and pricing agreements.
- Recommended changes to improve warehouse operational performance.
- Completed periodic inventory counts and maintain accurate warehouse system.
- Inspected equipment for functionality issues and arranged service actions when needed.
- Generated warehouse shipping documents, packing lists and invoices.
- Created work schedules to keep warehouse shifts properly staffed.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing outgoing production and distribution.
Customer Sales and Service Expert
Little Sparrow
Honolulu, HI
01.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, queries, and complaints.
- Processed payments using a variety of methods such as cash, check, credit card and debit card transactions.
- Operated a point-of-sale system efficiently to process sales quickly and accurately.
- Resolved customer issues in an efficient manner while ensuring customer satisfaction.
- Developed strong relationships with clients through effective communication skills.
- Managed multiple tasks simultaneously while meeting deadlines.
Food Service Supervisor
Hawaii Food Collective
Honolulu, Hawaii
03.2020 - 11.2023
- Developed and implemented marketing strategies to increase brand awareness and reach target audiences.
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
- Coordinated special events such as banquets or catering requests according to customer specifications.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.
Skills
- Process Improvements
- Product Sales
- Problem Resolution
- Sales management
- In-store support
- Sales and marketing
- Upselling and cross-selling
- Direct Sales
- Account Management
- Order Processing
- De-Escalation Techniques
- Customer Service
- Quality Control
- Product Knowledge
- Logistics Management
- Vendor Relationship Management
Timeline
Assistant Warehouse Manager
HammerHead Spearguns
08.2024 - Current
Customer Sales and Service Expert
Little Sparrow
01.2023 - Current
Food Service Supervisor
Hawaii Food Collective
03.2020 - 11.2023