Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
BRANDON FURY

BRANDON FURY

PITTSBURGH,PA

Summary

Professional Writing Specialist with commitment to producing high-quality content focused on the customer. Extensive experience in education and service, as well as creating compelling narratives for various media platforms and industries. Strong focus on teamwork and adaptability, ensuring reliable contributions and seamless integration with dynamic project requirements.

Overview

8
8
years of professional experience

Work History

Customer Service Advocate

Duolingo Language Learning App
12.2023 - Current
  • Consult users with subscription issues, refunds, and app debugging
  • Coordinate on user issues with the Apple App Store, Google Play, and Stripe Online Payment platforms as well as the internal app engineers and language teams
  • AI Quality Assurance and written playbook admissions to increase and improve the AI’s potential responses
  • Impersonate app user accounts to verify bugs on iOS, Android, and Web
  • Backend management of learning progress, achievements, rewards, streaks, and league standings

Assistant General Manager

Maitri Genetics
04.2021 - 12.2023
  • Assistant General Manager at the East Liberty location
  • Patient Advising, Inventory Control, Sales Tracking, and Personnel Management
  • Oversee employees regarding their patient interactions that occurred in-person, on the phone, and via email
  • Coordinate employee product knowledge by continued training sessions and material review
  • Scheduling and payroll admissions
  • Responsible for weekly financial reporting to the accounting department

Sales and Marketing Manager

EcoCraft Homes Inc.
08.2020 - 04.2021
  • Customer sales and service of manufactured homes via phone, email, chat service (ClickDesk), and on-site lot examinations
  • Marketing Lead - coordination of factory tours, on-site build events, advertisement spending allocation, and the scheduling/review of social posts
  • SEO writing for company website
  • We were a small team of 4 diligently educating and inspiring new home buyers in a volatile market

Adjunct English Instructor

Carlow University
08.2017 - 12.2020
  • Adjunct Instructor for two SKW-101 Foundations of Writing courses
  • Courses focused on four essay topics that involved college level research
  • Instructed students in MLA and APA citation styles
  • Hosted individual tutoring sessions via office hours and at the campus Learning Commons
  • Taught English Writing at Mercy Hospital and C.C.A.C (Allegheny and Homewood) during the summer semesters

Education

Master of Fine Arts - English Writing

Carlow University
Pittsburgh, PA
05.2017

Bachelor of Arts - English Writing

University of Pittsburgh
04.2002

Diploma - undefined

Chartiers Valley High School
Pittsburgh, PA
06.1996

Skills

  • SEO content writing for: EcoCraft Homes, Allegheny Installation, CW Electrical Services, TheDentistrycom, Friendly Movers, Tidal Wave Water Sports, and Vasiliadis Pappas Associates, LLC
  • Experienced With: Microsoft Excel and Word, ZenDesk, Decagon (AI Customer Service), ClickDesk (Chat Service), Sprout, Hootsuite, Canva, and Adobe Photoshop
  • Administrative support
  • Data collection
  • Technical troubleshooting/support

Timeline

Customer Service Advocate

Duolingo Language Learning App
12.2023 - Current

Assistant General Manager

Maitri Genetics
04.2021 - 12.2023

Sales and Marketing Manager

EcoCraft Homes Inc.
08.2020 - 04.2021

Adjunct English Instructor

Carlow University
08.2017 - 12.2020

Bachelor of Arts - English Writing

University of Pittsburgh

Diploma - undefined

Chartiers Valley High School

Master of Fine Arts - English Writing

Carlow University

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