Brandon Gillie
Davison,MI
Overview
13
13
years of professional experience
Work History
Service Manager
Cintas Corp
05.2023 - Current
- Coordinate service team of 14 partners and 12 routes.
- Promoted partners from Service Supervisor to Service Manager.
- Lead continuous partner development- Hiring, Coaching, Discipline, Termination, Annual Reviews.
- Certified 5 SSR's in the Road to Ready program
- Increased location NPS from a 42 in May 2024 to a current score of 59
- Reduced my delinquent % from 9% to 4% which is top at the location
- Go To partner for location #300
Service Supervisor
Cintas Corp
09.2021 - 05.2023
- Assist with training and development of SSRs
- Respond to customer complaints and requests via phone, email and site visits
- Monitor SSR performance and gave feedback when necessary
- Complete and administer SSR reviews
- Smart truck champion
- Proficient in Road to Ready
- Trained 5 new SSRs
- Current delinquent volume is 7.7%
- Max out every CORE, Flint consistently #1 in the Great Lakes Group
- Built growth route 52
- NASHP is at 126%
- 0 TIR in route group
- Fleet coordinator
Service Sales Representative
Cintas Corp
12.2017 - 09.2021
- Provide world class customer service and account management for more than 100 customers weekly.
- Increase route volume every quarter by selling products, adding and increasing inventories for customers.
- Sell catalog and new products.
- Consistently excelled in CORE
- Continuously grow and maintain customer relations.
- Manage customer inventories
- Renew customer agreements before they expire.
- Manage and complete CRFs
- Maintained a $650 FS catalog average
New Account Installer
Cintas Corp
12.2015 - 12.2017
- Worked side by side with the sales team to coordinate delivery of products to new customers.
- Up sold products to new customers.
- Set the tone for a strong business relationship by providing quality customer service.
Warehouse Team Leader
Cintas Corp
06.2012 - 12.2015
- Maintain and manage warehouse.
- Load and unload trucks.
- Train new people.
Education
Charles Stewart Mott Community College
Flint, MI2010
Kearsley High School
Flint, MI2007
Skills
- Reliable
- Strong customer relations
- Goal-oriented
- Customer-oriented
- Meticulous attention to detail
- People-oriented
- Self-sufficient
Accomplishments
- Quarterly FS MVP x2
- Highest FS catalog average FY18
- Certified route trainer
Timeline
Service Manager
Cintas Corp
05.2023 - Current
Service Supervisor
Cintas Corp
09.2021 - 05.2023
Service Sales Representative
Cintas Corp
12.2017 - 09.2021
New Account Installer
Cintas Corp
12.2015 - 12.2017
Warehouse Team Leader
Cintas Corp
06.2012 - 12.2015
Charles Stewart Mott Community College
Kearsley High School