Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brandon Gillie

Davison,MI

Overview

13
13
years of professional experience

Work History

Service Manager

Cintas Corp
05.2023 - Current
  • Coordinate service team of 14 partners and 12 routes.
  • Promoted partners from Service Supervisor to Service Manager.
  • Lead continuous partner development- Hiring, Coaching, Discipline, Termination, Annual Reviews.
  • Certified 5 SSR's in the Road to Ready program
  • Increased location NPS from a 42 in May 2024 to a current score of 59
  • Reduced my delinquent % from 9% to 4% which is top at the location
  • Go To partner for location #300

Service Supervisor

Cintas Corp
09.2021 - 05.2023
  • Assist with training and development of SSRs
  • Respond to customer complaints and requests via phone, email and site visits
  • Monitor SSR performance and gave feedback when necessary
  • Complete and administer SSR reviews
  • Smart truck champion
  • Proficient in Road to Ready
  • Trained 5 new SSRs
  • Current delinquent volume is 7.7%
  • Max out every CORE, Flint consistently #1 in the Great Lakes Group
  • Built growth route 52
  • NASHP is at 126%
  • 0 TIR in route group
  • Fleet coordinator

Service Sales Representative

Cintas Corp
12.2017 - 09.2021
  • Provide world class customer service and account management for more than 100 customers weekly.
  • Increase route volume every quarter by selling products, adding and increasing inventories for customers.
  • Sell catalog and new products.
  • Consistently excelled in CORE
  • Continuously grow and maintain customer relations.
  • Manage customer inventories
  • Renew customer agreements before they expire.
  • Manage and complete CRFs
  • Maintained a $650 FS catalog average

New Account Installer

Cintas Corp
12.2015 - 12.2017
  • Worked side by side with the sales team to coordinate delivery of products to new customers.
  • Up sold products to new customers.
  • Set the tone for a strong business relationship by providing quality customer service.

Warehouse Team Leader

Cintas Corp
06.2012 - 12.2015
  • Maintain and manage warehouse.
  • Load and unload trucks.
  • Train new people.

Education

Charles Stewart Mott Community College
Flint, MI
2010

Kearsley High School
Flint, MI
2007

Skills

  • Reliable
  • Strong customer relations
  • Goal-oriented
  • Customer-oriented
  • Meticulous attention to detail
  • People-oriented
  • Self-sufficient

Accomplishments

  • Quarterly FS MVP x2
  • Highest FS catalog average FY18
  • Certified route trainer

Timeline

Service Manager

Cintas Corp
05.2023 - Current

Service Supervisor

Cintas Corp
09.2021 - 05.2023

Service Sales Representative

Cintas Corp
12.2017 - 09.2021

New Account Installer

Cintas Corp
12.2015 - 12.2017

Warehouse Team Leader

Cintas Corp
06.2012 - 12.2015

Charles Stewart Mott Community College

Kearsley High School

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Brandon Gillie