Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Brandon Goltermann

Lewisville,TX

Summary

Dynamic professional with a proven ability to identify and resolve technical challenges, driving improvements in system functionality. Strong problem-solving skills deliver customized solutions that significantly enhance operational efficiency. A history of effective communication and collaboration with team members and clients ensures alignment and achievement of shared goals. Committed to continuous improvement and innovation in all aspects of work.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Associate Project Manager

Crunchyroll
06.2023 - 08.2025
  • Acted as the main product owner for an Airtable base, responsible for all aspects of feature development within the database. This includes meeting with stakeholders to gather requirements all the way through to the full development, implementation and testing process - it's a full stack style role in the very small pond of a single relational database.
  • Continued to provide data analysis and reporting, now also leveraging Airtable's API to easily validate internal product data
  • Guided the implementation of an EDI process between Airtable and a custom, third-party database.
  • Identify areas of process that could be improved by the introduction of a low-code automation solution and present the idea to relevant stakeholders
  • Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.
  • Conducted risk assessments to mitigate potential obstacles in the project lifecycle, ensuring smooth transitions between phases.
  • Participated in continuous improvement efforts within the organization by contributing ideas for process enhancements based on lessons learned from previous projects.

Operations Coordinator

Crunchyroll
02.2017 - 06.2023
  • Worked in a fast-changing environment on multiple different focus areas, applying my technical expertise and creative problem-solving skills to fulfill whatever role was most needed at the time. This included:
  • Acted as a tier 3 customer-facing support agent, specializing in unique, unreported, or difficult to diagnose technical problems. This role directly interfaced with the product & tech teams to write JIRA bug tickets, communicate with developers & project managers with user updates, investigate systems to help uncover root cause, and work with users for any additional required testing or fixes.
  • Acted as the main point of contact for several third-party international businesses to coordinate the outgoing delivery of digital artwork and video materials, receive completed product design to submit for further approval, and communicate any required changes, as well as maintained broadcast schedules for multiple time zones via custom-defined functions. This role required working directly with employees across language barriers in a manner that maintained customer satisfaction while also ensuring materials were handled in accordance with complex terms and regulations.
  • Development and distribution of reporting across multiple lines of business with a focus on leveraging Excel and other low-code tools for data engineering, analysis, and presentation. This featured both fully automated, self-service data endpoints, as well as ad-hoc analysis to answer a specific data question or identify patterns. Technologies used in service of this include but are not limited to: Microsoft Excel, Microsoft Power Platform (specifically Query, Automate, BI, and Apps), Sharepoint Online, and some rudimentary Python.

Skills

  • Data analysis & Data visualization proficiency

  • Project Management

  • Power BI proficiency

  • Advanced Excel proficiency

  • Rudimentary Python, SQL, Linux, and Javascript experience

  • Advanced Airtable experience

  • Workflow automation expertise

  • Relational Databases

  • Data extraction and transformation

  • Customer Support

Certification

  • Airtable Builder Certification
  • Airtable Admin Certification

Timeline

Associate Project Manager

Crunchyroll
06.2023 - 08.2025

Operations Coordinator

Crunchyroll
02.2017 - 06.2023

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