Years of professional experience by N
Brandon Gonzales
Kirkwood,MO
Summary
Highly accomplished sales professional with a track record of success at Mr. Niceguy, consistently ranking among the top sales representatives for three consecutive years. Departed from the company due to its acquisition by CBD Kratom, which resulted in the elimination of commission and various other changes. Passionate about working with glass and possessing extensive knowledge of different types of glass and the cannabinoid plant. Recognized for exceptional leadership abilities and a natural talent for connecting with both colleagues and customers. Adept at driving team performance and fostering positive relationships to achieve sales objectives. Seeking a new opportunity in a different industry where transferable skills can be utilized to drive success and growth. Eager to take on a full-time role that presents professional challenges and allows leveraging of interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
1
1
Certification
Work History
Lead Sales Key Holder
Oreilly Auto Pats
06.2024 - 10.2024
- Collaborated with management to develop targeted marketing campaigns that increased brand awareness and customer engagement.
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
- Reduced employee turnover through effective hiring strategies, thorough training programs, and strong retention initiatives.
- Cultivated lasting partnerships with local businesses to expand networking opportunities within the community.
- Assisted in the development of annual budgets for the store location, ensuring fiscal responsibility in all aspects of store operations.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
- Boosted team morale and productivity by providing ongoing coaching, feedback, and recognition of achievements.
- Implemented creative visual merchandising displays that attracted customers'' attention and promoted sales growth.
- Developed comprehensive product knowledge among staff members through regular training sessions, leading to more confident sales presentations and improved customer satisfaction rates.
- Increased sales revenue by implementing strategic selling techniques and fostering strong customer relationships.
Floor Supervisor
Ollies
03.2024 - 08.2024
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Delegated tasks to employees to enhance productivity and workflow.
Shift Leader
Alamo Draft House Cinema
07.2023 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Sales Associate/Trainer
CBD Kratom
10.2021 - 04.2022
- I was lead sales and became an associate trainer in3 months after being hired on
- Trained new co-workers on courses of the hemp plant
- Inventory counts, training consultation methods if needed
- Top in sales and made it on their website as one of their best workers
- A few times I had to make6-8 sales a week and would get them done all in a day
Education
High school diploma - undefined
Missouri Options
St. Charles, MO01.2012
GED - undefined
Missouri Hills
Spanish Lake, MO01.2011
Skills
- Sales management
- B2B Sales
- Negotiation
- Sales
- Heavy Lifting
- Customer Service
- Knowledgeable on glass
- Horticulture
- Anatomy knowledge
- Manufacturing
- Inventory control
- Sales presentations
- Retail sales
- Store operations
- Loss prevention
- Influencing skills
- Pricing
- Technical skills
- Social media marketing
- In-store promotions
- Customer service
- Workplace safety
- Cash handling
- Customer service management
- Training and mentoring
- Staff training and development
- Team building
- Cash handling accuracy
- Task delegation
- Staff training
- Safety enforcement
- Store maintenance
- Daily reporting
- Loss prevention strategies
- Staff oversight
Certification
- Food Handler's Card or Permit - Various State Health Departments.
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
Timeline
Lead Sales Key Holder
Oreilly Auto Pats
06.2024 - 10.2024
Floor Supervisor
Ollies
03.2024 - 08.2024
Shift Leader
Alamo Draft House Cinema
07.2023 - 02.2024
Sales Associate/Trainer
CBD Kratom
10.2021 - 04.2022
High school diploma - undefined
Missouri Options
GED - undefined
Missouri Hills
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