Brandon Graff
Dynamic professional with extensive experience in customer service and operational support, dedicated to ensuring seamless floor operations and maintaining high standards of cleanliness. Strong communication skills facilitate effective engagement with customers, while a proven ability to adapt to changing demands enhances team collaboration. Demonstrated leadership in team management drives results and fosters a culture of reliability and excellence. Expertise in strategic planning and problem-solving consistently boosts team productivity and service quality, contributing to a collaborative and adaptable workplace environment.
Work History
Floor Staff
3 MonthsPerformed multiple jobs within the front end department. Assisted customers at self-checkout lanes and cash registers. Was mainly in drive-up service. Organized shopping carts to maintain store cleanliness.
Assistant Manager
1 Year 1 Month- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Team Leader
1 Year 4 Months- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led employee relations through effective communication, coaching, training, and development
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Evaluated employee performance and coached team members, increasing quality of work and
Floor Staff Member
3 Months- Communication with customers professionally and proactively to provide product information and advice to better uncover individuals needs
- Created an inviting environment for customers by maintaining store organization and cleanliness.
Education
Bachelor of Science - Cybersecurity
Associate of Applied Science - Cyber Security And Information Assurance
NY High School Diploma
Skills
Accomplishments
- Supervised team of 10-20 staff members.
- Using AWS to create a network that used DNS,DHCP, and input Group Policy on users that could access that network
- Utilized cisco devices and VMware to build a small business network
- Competed in NYIT's 3rd Annual Capture The Flag Competition
- Competed in NCL 2023 where our team placed 49th in the country out of 550 other College/University's