Brandon Graham

• Ensured that all equipment was properly maintained and serviced according to manufacturer guidelines.
• Supervised technicians to ensure compliance with company policies and procedures.
• Monitored daily performance of team members and provided feedback for improvement.
• Developed strategies to increase customer satisfaction and loyalty.
• Resolved customer complaints in a timely manner by working closely with other departments.
• Trained new employees on job duties, safety protocols, and customer service standards.
• Managed inventory on service parts and fluids used in the field operations department.
• Maintained accurate records of the field operations for billing purposes.
• Assigned tasks based on individual strengths and capabilities within the team.

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• Assembled truck components according to standardized work procedures
• Operated production line machinery such as pneumatic drills, wrenches and computers.
• Worked offline on trucks that were flagged for defects and replaced the parts or wiring necessary to pass inspection.
• Worked fast and efficient to ensure that the daily production goals were met.

• Managed and performed preventative maintenance services on gas/oilfield related equipment.
• Managed performance and delegated tasks for assigned crew members.
• Inspected completed work to assess quality and to ensure that we were within customer compliance guidelines.
• Completed all administrative and maintenance records accurately and in a timely manner.
• Established and enforced clear safety policies to protect workers from injury.
• Organized meetings to discuss questions and concerns from the crew members, as well as addressing and resolving issues among crew members.
• Handled all customer relations on site with clients to build a good rapport and trustworthy relationship.
• Conducted strategic planning to ensure all daily assignments were completed and monthly goals were met.

• Performed preventative maintenance services (oil changes, grease moving parts, changing air filters, fluid top-offs, etc.) on gas/oilfield related equipment.
• Assisted in DOT inspections for safety and travel preparations.
• Assigned the task of training the new crew members on how to perform a service correctly and effectively

• Audited foreclosed accounts to determine if the foreclosure was processed correctly or wrongfully.
• Gathered necessary documents to prove the accuracy or inaccuracy of the foreclosure decision.
• Analyzed policies and procedures for the applicable investor to ensure the serving company applied the current directive.
• Made recommendations for compensation payouts to the borrowers that were wrongfully foreclosed.
• Assisted the team leaders with the teams questions and concerns.