Brandon Grant
Staten Island,NY
Summary
My multi-organization Con Edison experience has enabled me to gain immense technical knowledge and business acumen allowing me to become a change champion. I am a data-driven, process-oriented leader who empowers my employees to learn, grow and work cohesively as a team as we as a company continue to promote clean energy alternatives and a more sustainable future. I believe my knowledge and experience aligns well to the Section Manager position the CES Demonstration Projects team is looking to fulfill. My unique perspective and operations background could provide a great boost to the team in helping meet the department's, organization's and company's short and long-term goals.
Overview
11
11
years of professional experience
Work History
Manager
Consolidated Edison Company Of New York
2022.04 - Current
- Manage 30+ company employees and staffing augmentees within the AMI Operations Center to ensure the synchronization of AMI metering assets across more than five business applications from the point of install to successful customer bill generation.
- Oversee and manage the development of key business reporting to help analyze the effectiveness and status of new and current workstreams supporting the resolution of synchronization exceptions to ensure we as a company are reaping the benefits of AMI, including, but not limited to safety, customer data availability and accurate billing.
- Currently manage two major company vendors obtained through RFP and MSA within AMI Operations to help meet our operational goals and cross-organizational key performance indicators as we transitioned from the company's largest capital project to a steady-state operations group.
- Support multiple IT and business groups leveraging project management methodologies to deliver bug fixes, system enhancements, new requirements and successful releases to the AMI applications suite and new Customer Care & Billing system.
- Leverage my business acumen and experience to create cross-organizational business processes and standard operating procedures to ensure all customers both internal and external are able to experience the benefits of AMI.
Senior Analyst
Consolidated Edison Company Of New York
2019.06 - 2022.04
- Manage the operational aspects of the AMI Meter Data Management System application including asset provisioning and synchronization, data quality and availability, successful billing determinant generation and user access.
- Worked closely with AMI IT to manage defect resolution and perform root-cause analysis.
- Successfully led a cross-organizational initiative working with Customer Operations Senior Specialists, Supervisors and Customer Service Representatives to reduce unbilled company revenue by creating and leveraging business reporting and analytics tools to drive results and optimize business processes.
- Served as an AMI customer billing and data SME resolving billing-related issues within the AMI architecture due to technical system issues and sync exceptions.
Unmetered Services Supervisor
Consolidated Edison Company Of New York
2017.02 - 2019.06
- Managed 7 Senior Customer Services Representatives within Specialized Activities of Customer Operations in the billing activities around theft of service and unmetered services cases.
- Performed monthly employee evaluations to help coach my employees, promote growth and provide and receive feedback.
- Leveraged the Customer Information System database to create queries and reporting analytics to identify billing anomalies resulting in leads related to theft of service and irregular meter conditions for the Revenue Protection Unit to field.
- Attended PSC hearings and state court proceedings on behalf of the company to explain and defend company billing as a result of field findings.
Customer Assistance Supervisor
Consolidated Edison Company Of New York
2014.05 - 2017.02
- Managed 20 Customer Services Representatives within Customer Assistance of Customer Operations ensuring department KPIs and PSC Customer Service Metrics were met.
- Enhanced the customer experience by ensuring my representatives were properly trained, knowledgeable and able to help our customers contacting the Call Center.
- Communicated directly with Con Edison customers deescalating complaints and issues at the department, executive and PSC levels.
- Managed the operations side of the Home Energy Report Program and Marketplace demonstration project which became permanent initiatives due to their success.
Meter Operations Supervisor
Consolidated Edison Company Of New York
2013.06 - 2014.05
- Managed 15 Customer Field Representatives within Meter Operations of Customer Operations ensuring my employees worked safely while obtaining accurate readings from meter assets
- Monitored and analyzed daily route reports to ensure work efficiencies and meet department KPIs.
- Coached my employees and provided feedback through monthly performance evaluations, field visits and job site safety exchanges.
Education
BBA - Legal Studies
Temple University
Philadelphia, PA08.2010
Skills
- Staff Management
- Project Management
- Process Improvement
- Technical Proficiency
- Complex Problem-Solving
- Verbal and written communication
- Training and Development
- Customer Service
- Contract Management
- Business Analysis and Reporting
Timeline
Manager
Consolidated Edison Company Of New York
2022.04 - Current
Senior Analyst
Consolidated Edison Company Of New York
2019.06 - 2022.04
Unmetered Services Supervisor
Consolidated Edison Company Of New York
2017.02 - 2019.06
Customer Assistance Supervisor
Consolidated Edison Company Of New York
2014.05 - 2017.02
Meter Operations Supervisor
Consolidated Edison Company Of New York
2013.06 - 2014.05
BBA - Legal Studies
Temple University
Similar Profiles
Andrew SimpsonAndrew Simpson
Learning and Inclusion/Diversity Instructor at Consolidated Edison Company of New YorkLearning and Inclusion/Diversity Instructor at Consolidated Edison Company of New York
Mitchel AmerlingMitchel Amerling
Senior Substation Operator at Consolidated Edison Company of New YorkSenior Substation Operator at Consolidated Edison Company of New York
Cherise AshleyCherise Ashley
Senior Distribution Field Technician at Consolidated Edison Company Of New York IncSenior Distribution Field Technician at Consolidated Edison Company Of New York Inc