Cherise Ashley
Brooklyn,NY
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Distribution Field Technician
Consolidated Edison Company Of New York Inc
2018.10 - Current
- Improve system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Enhance customer satisfaction by providing efficient and timely technical support for various issues.
- Collaborate with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
- Diagnose and repair problems with electrical and mechanical systems.
- Maintain strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Work with diverse types of weather and ground conditions.
- Read and interpret technical manuals and schematics to understand systems design and operations.
- Enact successful repairs by applying technical skills and operations knowledge.
- Perform troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Prepare and submit reports to document work performed and provide progress updates to management.
- Prioritize and manage multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Safeguard data integrity by conducting regular backups and adhering to strict security protocols during field operations.
Customer Field Representative Collections
Consolidated Edison Company Of New York Inc
2011.02 - 2018.10
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Customer Field Representative Meter Reader
Consolidated Edison Company Of New York Inc
2003.07 - 2011.02
- Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.
- Enhanced billing efficiency by promptly submitting accurate meter readings, ensuring timely invoicing for customers.
- Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
Education
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2017
Skills
- Customer Service
- Payment Processing
- Payment Collection
- Equipment Troubleshooting
- Electrical Safety
- Attention to Detail
- Analytical Skills
- Multitasking
- Organizational Skills
- Data Entry
- Customer Relations
- Problem-solving abilities
- Account Management
Certification
- MTA Track Training
- First Aid Training
- EHS Training
- First Responder Training
- OSHA Training
Timeline
Senior Distribution Field Technician
Consolidated Edison Company Of New York Inc
2018.10 - Current
Customer Field Representative Collections
Consolidated Edison Company Of New York Inc
2011.02 - 2018.10
Customer Field Representative Meter Reader
Consolidated Edison Company Of New York Inc
2003.07 - 2011.02
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
- MTA Track Training
- First Aid Training
- EHS Training
- First Responder Training
- OSHA Training
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