Brandon Gray
Santa Fe
Summary
Dynamic professional with a proven track record at Lexus of Santa Fe, excelling in customer satisfaction and sales expertise. Demonstrated ability to enhance service experiences, achieving high customer loyalty through effective communication and quality control. Skilled in warranty processing and a team player, consistently surpassing performance goals. Having the ability to quickly learn and be efficient and excel with proficiency. Customer satisfaction is my number one goal.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Lexus of Santa Fe/ Group1Automotive
08.2022 - 12.2024
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Technician
Lexus Of Santa Fe/ Group1Automotive
06.2016 - 12.2024
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Diagnosed and troubleshot problems, repairing, and restoring vehicles to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- ASE certified
- Accurately diagnosed and repaired vehicles the first time when arriving in the shop.
- The ability to effectively communicate with service advisors and different departments.
Education
Associate of Applied Science - Automotive
San Juan College
Farmington, NM05-2018
Skills
- Customer satisfaction
- Customer relations
- Follow-up skills
- Documentation
- Warranty processing
- Quality control
- Performance goals
- Strong work ethic
- Multitasking and organization
- Excellent communication
- Sales expertise
- Team player
Certification
- Automotive Service Excellence Certification (ASE)
Timeline
Automotive Service Advisor
Lexus of Santa Fe/ Group1Automotive
08.2022 - 12.2024
Service Technician
Lexus Of Santa Fe/ Group1Automotive
06.2016 - 12.2024
- Automotive Service Excellence Certification (ASE)
Associate of Applied Science - Automotive
San Juan College
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