Brandon Grigg

Owned enterprise DevOps, Application Support, incident management, and operational reliability for a cloud-native financial platform serving more than four million customers.

• Reduced MTTR from 50 minutes to under 30 minutes and MTTD from 15 minutes to under 5 minutes using Dynatrace, observability improvements, automated rollbacks and AI-assisted troubleshooting.
• Delivered $1M+ annual AWS savings across a $4.5M cloud footprint while restructuring AWS accounts to strengthen security and simplify compliance.
• Standardized Terraform modules which enabled Engineering self-service capabilities decreasing our roll out of new services from months to weeks
• Automated compliance evidence collection with AI agents
• Reduced critical SAST vulnerabilities from 500+ to zero.

Directed the DevOps, Business Systems, and Incident Management teams supporting enterprise SaaS platforms.

• Containerized flagship products and migrated workloads to Azure.
• Executed infrastructure upgrades for vulnerable and end-of-life systems, enhancing security and reliability.
• Coordinated requirements gathering, redesign, and testing plans for Microsoft Dynamics ERP/CRM migration to cloud solutions.

Successfully launched, grew, and exited an in-home healthcare business while maintaining a 5-star customer satisfaction rating.

Appointed Chief People Officer after building the company's highest-performing technology organization to lead enterprise-wide leadership development, succession planning, culture transformation, and talent strategy.

• Led leadership development, succession planning, performance management, and company-wide values transformation.
• Played a key role in guiding and executing our integration playbook with Fortive, our new parent company post acquisition

Built and scaled a global Technical Operations organization from 45 to 160 engineers through organic growth and six acquisitions, assuming executive responsibility for Infrastructure, DevOps, Database Administration, Networking, Incident Management, and Customer Support supporting 12 SaaS platforms, 5,000+ enterprise customers, and 80 countries while managing a $20M operating budget.

• Directed a three-year transformation consolidating six acquired technology stacks into five strategic data centers, reducing annual infrastructure costs by $1.5M while increasing enterprise value ahead of Fortive's acquisition.
• Led technical due diligence and post-merger integration for six acquisitions covering architecture, infrastructure, operations, tooling, and organizational integration.
• Built the organization from 45 to 160 employees while maintaining the company's highest engagement scores and creating leadership development and career progression frameworks.
• Owned cloud strategy, observability, CI/CD, disaster recovery, database strategy, executive operational reporting, and major vendor negotiations.

Led enterprise support organizations of approximately 300 technical professionals supporting 3,000+ enterprise customers and 10,000+ managed infrastructure assets.

• Reduced attrition from 25% to 12% through leadership development and accountability.
• Personally led executive customer escalations for Fortune 500 customers and built trusted executive relationships.
• Redesigned Critical Application Services which supported the company's largest E-commerce and Content Management customers into a profitable business within six months while establishing disciplined RCA, KPI, and operational governance processes.
• Rolled out the first use and support of various APM tools (AppDynamics/Dynatrace/New Relic) to support the increased scope of responsibility for application level support