Brandon Grigg
Austin
Summary
Technical and operations leader with a strong track record in optimizing cloud environments and enhancing security. Achieved $1 million in annualized savings through AWS cost optimization and eliminated over 500 critical vulnerabilities. Skilled in overseeing global teams and fostering a culture of accountability and excellence.
Overview
18
18
years of professional experience
Work History
Director, DevOps and Application Support
Self Financial
03.2023 - 05.2026
- Oversaw the DevOps and Application Support Engineers. Responsible for a $4 million AWS/Azure footprint and owned over 100 compliance controls across SOC, PCI and SOX.
- Drove over $1 mil of annualized savings via an AWS Cost optimization program.
- Structured our Terraform (IaC) into reusable modules that allowed software engineers to build approved and consistent AWS infrastructure.
- Built AI agents to automate the internal SOC/PCI evidence gathering and monitor real time adherence to compliance controls
- Reduced SAST critical vulnerabilities from 500+ to 0
- Rolled out telemetry (Dynatrace), helped to uphold an uptime of over 99.9% and decrease Mean Time To Resolution by over 80% using AI troubleshooting agents.
Director, DevOps and Business Systems
OEC
12.2021 - 03.2023
- Led DevOps and business systems teams, achieving significant operational efficiency improvements.
- Containerized and migrated flagship products from on-premises hardware to Azure, ensuring seamless transition and minimal service disruption.
- Executed infrastructure upgrades for vulnerable and end-of-life systems, enhancing security and reliability.
- Coordinated requirements gathering, redesign, and testing plans for Microsoft Dynamics ERP/CRM migration to cloud solutions.
President/Owner/Operator
Homewatch Caregivers of Central Austin
Austin
01.2020 - 05.2021
- Expanded business to 15 employees and 25 customers, maintaining a perfect five-star review rating throughout growth.
- Acquired franchise from Homewatch CareGivers in Austin, TX, specializing in in-home care for seniors and disabled individuals.
- Facilitated sale of business to another franchisee in Austin, ensuring smooth transition for customers and staff.
Chief People Officer
Accruent
Austin
03.2019 - 01.2020
- Led global teams in human resources talent acquisition, learning and development, and culture initiatives, enhancing organizational effectiveness.
- Oversaw rollout of core values and updated manager training to reinforce company culture during rebranding efforts.
- Collaborated with Fortive and Accruent leadership on integration and M&A due diligence, ensuring alignment on strategic objectives.
VP of Technical Operations
Accruent
Austin
11.2015 - 03.2019
- Delivered world-class customer experience through exceptional support and incident management, enhancing customer loyalty.
- Exceeded customer satisfaction scores with NPS of 96+ throughout tenure.
- Executed improvements in cloud operations, saving over $2 million in infrastructure costs within 1.5 years.
- Oversaw multi-million-dollar P&L, optimizing operational efficiency and enhancing profitability.
- Facilitated M&A-driven expansion in support and cloud operations, aligning teams for seamless integration.
- Reduced cost of goods sold by 15% during growth from 45 to 160 team members.
Director of Critical Application Services
Rackspace
08.2014 - 10.2015
- Developed and executed strategic roadmap for emerging application support, achieving profitability within six months.
- Hired, onboarded, and trained e-commerce and content management architects, enhancing service quality and team capabilities.
- Redesigned service level agreements, aligning them with operational goals and client expectations to improve service delivery.
- Reduced implementation times by 60% through elimination of non-value-added tasks.
- Streamlined ticket resolution processes, decreasing resolution times by 70% through automation initiatives, improving customer satisfaction.
Director of Enterprise Support
Rackspace
San Antonio
08.2011 - 01.2014
- Led global team of ~300 'Rackers' delivering 24/7 support for thousands of enterprise sites and software.
- Oversaw teams providing after-hours and weekend technical support for 3k enterprise accounts, integrating cloud and dedicated infrastructure support.
- Established key performance metrics (KPIs) and standardized proprietary processes. Reduced employee turnover from 22% to 12% through development of pay bands, job listings, career path counseling, and incentive structures.
- Presented the 'Fanatical Manager' Awards for exceptional employee manager satisfaction ratings.
Enterprise Customer Relationship Team Manager
Rackspace
San Antonio
11.2008 - 08.2011
- Led matrix team in Enterprise customer relationship management and service delivery; hired and trained Customer Success Managers, System Engineers, System Administrators, and Network Security personnel to enhance service quality.
- Achieved customer renewal rates of 98%+ and net spend increases of 12%; recognized with multiple awards for employee engagement contributions.
- Reduced SLA payouts by 60% through implementation of weekly process improvements and root cause analysis meetings, enhancing service accountability.
Education
High School Diploma -
Webster Groves High School
Webster Groves, MOSome College (No Degree) - Fine Arts
Abilene Christian University
Abilene, TXSkills
- Cloud architecture
- Infrastructure automation
- Telemetry and performance optimization
- Compliance and security management
- Incident management
- Change management
- Cost optimization
- Global team management
- Technical leadership
- Leadership development
Languages
English
Full Professional
French
Limited
Timeline
Director, DevOps and Application Support
Self Financial
03.2023 - 05.2026
Director, DevOps and Business Systems
OEC
12.2021 - 03.2023
President/Owner/Operator
Homewatch Caregivers of Central Austin
01.2020 - 05.2021
Chief People Officer
Accruent
03.2019 - 01.2020
VP of Technical Operations
Accruent
11.2015 - 03.2019
Director of Critical Application Services
Rackspace
08.2014 - 10.2015
Director of Enterprise Support
Rackspace
08.2011 - 01.2014
Enterprise Customer Relationship Team Manager
Rackspace
11.2008 - 08.2011
High School Diploma -
Webster Groves High School
Some College (No Degree) - Fine Arts
Abilene Christian University