Brandon Griggs
Kenton,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Road Technician
Hutson Inc.
Clinton, KY
08.2019 - Current
- Diagnosed mechanical problems using computerized or manual testing equipment.
- Repaired engines, transmissions, hydraulic systems, brakes, and other components of heavy machinery.
- Calibrated systems to meet operational requirements according to manufacturer's specifications.
- Provided technical support when troubleshooting malfunctioning equipment.
- Identified problems with equipment through visual inspection and diagnostic testing.
Customer Service Representative
Tennessee Tractor LLC
Union City, TN
04.2016 - 08.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Technician
Hutson Inc.
Clinton, KY
09.2012 - 03.2016
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Replaced defective components or parts as needed.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Operated specialized diagnostic tools used to identify system faults.
Education
Certificate of Completion - Heavy Equipment
Nashville Auto-Diesel College
Nashville, TN08-2011
High School Diploma -
Gibson County High School
Dyer, TN05-2010
Skills
- Heavy Equipment Operation
- Problem-Solving
- Time Management
- Decision-Making
- Multitasking
- Teamwork and Collaboration
- Reliability
- Adaptability
Timeline
Road Technician
Hutson Inc.
08.2019 - Current
Customer Service Representative
Tennessee Tractor LLC
04.2016 - 08.2018
Technician
Hutson Inc.
09.2012 - 03.2016
Certificate of Completion - Heavy Equipment
Nashville Auto-Diesel College
High School Diploma -
Gibson County High School
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